0000005733.CLERK V.SHERIFF-PERSONNEL

Dallas County; Dallas (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Dallas County seeks a first-line supervisor to lead clerical staff, oversee hiring, training, and performance evaluations, and resolve complex programmatic issues. This role includes directing daily office operations and maintaining service quality for the department.

The position requires high school graduation and several years of related experience, with strong typing, computer, and communication skills. Office flexibility and adherence to policies are essential.

Qualifications

• Graduation from an accredited high school or GED.
• Five years of job-related experience or 75 hours of college or a combination of the two.
• Ability to type 35 wpm or 70 kspm.
• Experience with a personal computer, word processing software, and other office equipment.

Responsibilities

• Supervises, coordinates, and trains clerical staff to receive, file, process documents, maintain records, and provide excellent customer service.
• Ensures effective delivery of services by assigning tasks, monitoring accuracy and timeliness, and providing feedback.
• Schedules and coordinates all programmatic activities and maintains relationships with staff and department heads.
• Researches and resolves complex programmatic issues and develops standard operating policies and procedures for staff training.
• Assists with employee-related issues including interviewing, leave coordination, time/attendance, training, and performance appraisals.

Skills

Typing 35 wpm

Office computer experience

Verbal and written communication

Organizational and planning skills

Education

High school diploma or GED

5 years related experience or 75 college hours

Tools

MS Word

MS Excel

Job description

Performs first line supervision of support staff which includes: hiring, training, directing and evaluating clerical/support staff; and researching/resolving more complex issues relating to programmatic functions. Management Scope: First line supervision of a clerical/support staff.

Responsibilities

• Supervises, coordinates and trains clerical staff to:
  • Receive, file, and process documents;
  • Maintain records/files/reports;
  • Receive and deposit fee/fines collected; and
  • Provide excellent customer service.
• Ensures effective delivery of services by:
  • Assigning and coordinating tasks;
  • Monitoring assignments for accuracy, compliance, and timeliness;
  • Providing feedback to clerical support staff; and
  • Collecting data for performance measures.
• Supports departmental management by:
  • Scheduling and coordinating all programmatic activities;
  • Meeting regularly with the Elected Official/Department Head to establish goals and objectives and updates on programs for staff;
  • Researching and keeping abreast of legislative issues;
  • Implementing policies and procedures for full compliance; and
  • Establishing and maintaining effective relationships with staff and other team members.
• Researches and resolves more complex issues related to the program function and prepares responses to inquiries as well as develops standard operating policies and procedures for staff training and development.
• Assists Elected Official/Department Head with employee related issues by:
  • Serving on an interviewing team;
  • Coordinating all leave activities;
  • Maintaining time and attendance data;
  • Ensuring employees attend appropriate training; and
  • Prepares performance appraisals and makes recommendations on staff to the Elected Official/Department Head.
• Performs other duties as assigned.

Qualifications

Education, Experience and Training: Graduation from an accredited high school/GED program. Five (5) years of job related experience or 75 hours of college or combination of the two.

Special Requirements/Knowledge, Skills & Abilities: Ability to type 35 wpm or 70 kspm. Experience with personal computer, word processing software, and other office equipment. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to effectively communicate verbally and in writing, make decisions in accordance with established policies and procedures, organize, plan and assign work, and to interact effectively with a group of employees.

Physical/Environmental Requirements: Normal office environment. Ability to lift up to 25 pounds, unassisted.

Job Info

• Job Identification 26000770
• Job Schedule Full time
• Locations Sheriff-Personnel, Dallas, TX, 75202, US