0000003547.PROCESS SUPPORT SUPERVISOR II.DISTRICT CLERK CRIMINAL SECTION

Dallas County; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Dallas County seeks a first-line supervisor to oversee clerical support staff responsible for moderately complex tasks, ensuring timely service delivery and accuracy. The role involves training, workflow coordination, and performance monitoring within a county office environment.

The ideal candidate will have an associate’s degree or equivalent, two years of related experience, and solid knowledge of applicable rules and policies. Excellent communication with staff and the public is essential.

Qualifications

• Associate’s degree or higher, or equivalent experience.
• Two years of work-related experience.
• Ability to communicate effectively with staff and the public.
• Knowledge of applicable rules and laws pertaining to the assigned section.

Responsibilities

• Supervises clerical support staff in performing moderately complex tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service.
• Ensures effective delivery of services by training staff, coordinating, delegating and monitoring the workflow to ensure accuracy, compliance and timeliness, providing feedback and collecting data for performance measures.
• Researches and resolves problems and more complex issues related to the program function, and responds to inquiries from staff, Judges, attorneys, other County departments and the general public, referring frequently to applicable laws, regulations and policies.
• Researches and stays abreast of changes in applicable laws, participants in developing and implementing goals, objectives and standard operating policies and procedures, and monitors compliance.
• Hires and trains staff, evaluates performance and initiates disciplinary action.
• Performs other duties as assigned.

Skills

Supervisory experience

Microsoft Office

Verbal and written communication

Education

Associate’s degree or equivalent

Tools

Standard office software

Job description

Job Description

Performs first line supervision of clerical support staff assigned to moderately complex tasks to ensure the effective and timely delivery of services.

Job Description

Performs first line supervision of clerical support staff assigned to moderately complex tasks to ensure the effective and timely delivery of services.

Management Scope: Supervises generally ten (10) or more clerical support staff.

Responsibilities

• Supervises clerical support staff in performing moderately complex tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service.
• Ensures effective delivery of services by training staff, coordinating, delegating and monitoring the workflow to ensure accuracy, compliance and timeliness, providing feedback and collecting data for performance measures.
• Researches and resolves problems and more complex issues related to the program function, and responds to inquiries from staff, Judges, attorneys, other County departments and the general public, referring frequently to applicable laws, regulations and policies.
• Researches and stays abreast of changes in applicable laws, participants in developing and implementing goals, objectives and standard operating policies and procedures, and monitors compliance.
• Hires and trains staff, evaluates performance and initiates disciplinary action.
• Performs other duties as assigned.

Qualifications

Education and experience equivalent to an Associate’s degree from an accredited college or university in a job related field of study. Two (2) years of work related experience.

Special Requirements/Knowledge, Skills & Abilities

Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Knowledge of applicable rules and laws pertaining to assigned section(s).

Physical/Environmental Requirements

Standard office environment. May be required to stand, walk and sit for prolonged periods, and lift up to 25 lbs. unassisted.