0000008326.CLERK IV.HS-SECTION 8 PROG 4

Dallas County; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Dallas County is seeking a capable administrative professional to perform complex support tasks for judges and managers. The role includes leading staff training, policy development, data reconciliation, and liaison with departments and the public.

Qualifications include a high school diploma or GED, 4 years of related experience or 60 college hours, and the ability to type 35 wpm with MS Office proficiency. This full-time position in Dallas, TX offers varied duties and room to grow.

Qualifications

• Graduation from an accredited high school or GED.
• Four (4) years of job-related experience or 60 college hours; customer service experience is a plus.
• Ability to type 35 wpm with knowledge of standard word processing software; may require skill tests.

Responsibilities

• Act as subject matter expert and team leader; develop and update policies and procedures.
• Prepare routine correspondence and forms; liaise with other departments and the public.
• Research and analyze data to respond to inquiries and resolve discrepancies.
• Collect, input and reconcile data, funds or inventories; prepare reports.
• Verify information accuracy and compliance with statutes; use computer systems for data tasks.
• Provide routine computer support and train clerical staff on applications.
• Assist with employee-related issues including interviews, attendance and training.
• Perform other duties as assigned.

Skills

Typing 35 wpm

Customer service

Data entry

Organization

Education

High school diploma or GED

60 college hours or 4 years work experience

Job description

Performs a variety of complex support tasks for judges, managers, or supervisors, etc. which may include: preparation, processing and reconciling a variety of documents and/or records; researching and resolving problems/issues; may balance and monitor accounts; and interact effectively with the public. May act as group/team lead under a manager or supervisor. Relies on experience and judgment to plan and accomplish assigned tasks, under minimum supervision.

Responsibilities

• 1. Acts as a subject matter expert and team leader to provide guidance and training to staff and others to include:
  • Developing policies and procedures,
  • Coordinating/monitoring tasks,
  • Updating and training on policies and procedures, and
  • Preparing training materials and aids.
• 2. Prepares routine correspondence, completes forms and other documents, and serves as a liaison to other departments and the public.
• 3. Researches, compiles and analyzes data to respond to inquiries, problems, issues, exceptions and to resolve discrepancies.
• 4. Collects, inputs and reconciles data, funds or inventories and prepares reports.
• 5. Utilizes expertise to verify accuracy of information, policies and procedures and accounts to ensure follow through and compliance with applicable County, State and Federal statutes.
• 6. Utilizes department-specific and county-wide specialized and general computer systems for data input, retrieval, purchasing, inventory, etc. May provide routine computer support to the section, including:
  • Accessing data,
  • Ordering supplies,
  • Maintaining inventory,
  • Generating and maintaining reports and schedules,
  • Training clerical staff on computer applications,
  • Resolving routine problems and coordinating with I.T. services, and
  • Stays abreast of changes in laws, policies and procedures that impact the section or area and reviews section material to ensure changes are reflected.
• 7. May assist in employee related issues such as:
  • Participating in the interviewing process,
  • Maintaining time and attendance data and reconciling payroll related issues,
  • Coordinating leave activities, and
  • Ensuring employees receive appropriate training.
• 8. Performs other duties as assigned.

Qualifications

Education, Experience and Training:
Graduation from an accredited high school/GED program. Four (4) years job related experience or 60 hours of college or a combination of the two. Experience in a customer service environment a plus.
Special Requirements/Knowledge, Skills & Abilities:
Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with other County employees and the general public.
Juvenile Department:
“Position requires working with juveniles who may have committed dangerous/aggressive acts; should possess a high tolerance for working in an emotionally demanding/stressful work environment.”
Physical/Environmental Requirements:
May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs. unassisted.

Job Info

• Job Identification 26000892
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 8 Prog 4, Dallas, TX, 75207, US