0000002782.Application Support Technician.District Attorney 'S Office

Dallas County, Texas; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Dallas County, Texas is seeking a Training and Support Specialist to assist with software applications used across departments. You will train users, manage user accounts, and document issues to improve support processes.

Responsibilities include setting up accounts, troubleshooting software problems, and coordinating with IT staff. Candidates should have strong familiarity with office software, basic IT operations, and the ability to pass background checks as required for access to sensitive

Qualifications

• Graduation from an accredited high school or GED, plus four years’ experience supporting departmental applications.
• Familiarity with standard office software and form/template creation; background check required.

Responsibilities

• Trains users on functionality and changes; interfaces with users to diagnose issues and improve training.
• Sets up and modifies user accounts; updates case assignments after staffing changes.
• Assists with troubleshooting, documents problems and resolutions; maintains activity-tracking systems.
• Handles media/file issues including upload/download and audio/video software configurations.
• Creates or updates document templates and prosing templates; updates codes as needed.
• Participates in researching and testing new software or features.
• Performs other duties as assigned.

Skills

User support

Training delivery

Account management

Troubleshooting

Education

High school diploma or GED

Tools

Adobe Acrobat

Nuance

Web browsers

Job description

Description

Supports the training and operations functions of specific software applications including user account management, training users, and troubleshooting all aspects of the system.

Responsibilities

• 1. Trains users on functionality and changes; routinely interfaces with users to determine and assist with issues. Assists with development of technical training programs, materials, and lab exercises. Assists with evaluation of trainee performance and the training program.
• 2. Sets up and modifies user accounts. Updates case assignments following staffing changes.
• 3. Assists with troubleshooting of software issues, refers unresolved system and application issues to technical staff; documents system problems and resolutions. Maintains activity-tracking systems.
• 4. Assists with issues related to media and other files including upload/download of files/discs, audio/video software, and other file issues.
• 5. Creates or assists with document templates, prosing templates, updating of various prosing codes.
• 6. Participates in researching and testing of new software or updated features.
• 7. Performs other duties as assigned.

Qualifications

Education, Experience and Training:

Graduation from an accredited high school/GED Program plus four (4) years experience supporting departmental applications.

Special Requirements/Knowledge, Skills & Abilities:

Familiarity with standard office software, including template/fillable forms creation including Adobe Acrobat/ Nuance, web browser and audio/video recording software configuration options and settings preferred. Prior work experience/familiarity with department operations/workflow. Must pass a background investigation.

Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.

Physical/Environmental Requirements:

Standard office environment. Ability to lift and carry up to 50 lbs. unassisted.