0000001346.MONITOR DISPATCHER.CCCS-BUILDING SECURITY

Dallas County; Dallas (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Dallas County is seeking a Monitor Dispatcher to oversee alarm monitoring for county properties, dispatch Security Department personnel, and respond to phone calls and camera feeds.

The role requires high school graduation or equivalent, with several years of public service or college hours. A physical/psychological exam and drug testing are required, with rotating shifts and after-hours duties.

Qualifications

• Graduation from an accredited high school or GED.
• Four years of public service or work-related experience, or 60 college hours from an accredited college or university.
• Must be 21 years of age and able to meet physical and mental standards.

Responsibilities

• Monitor fire and intrusion alarm systems and security cameras continuously.
• Answer phones and dispatch appropriate personnel for routine and emergency situations.
• Inform DCSD staff and supervisors of emergencies and maintain incident logs.
• Complete reports via the DCSD Records Management and Incident Reporting system.
• Disptach for Facilities and Maintenance after hours and on weekends.
• Maintain lost-and-found and evidence storage and related logs.

Skills

Basic computer use

Microsoft Office

Education

High School Diploma or GED

Job description

0000001346.MONITOR DISPATCHER.CCCS-BUILDING SECURITY

Trending

Job Description

Monitors alarm panels for Fire and Intrusion on County properties, dispatches Security Department personnel, answers phone calls, monitors security cameras.

Responsibilities

• 1. Multi-tasking the monitoring of fire and intrusion alarm systems, security video cameras, and other computer and alarm equipment and maintaining radio communication with DCSD Security personnel and/or others regarding security emergencies, general calls for service, maintenance, etc. on a constant basis.
• 2. Answers phones and communicates with related staff, citizens, and employees. As events occur, dispatch appropriate personnel and others to respond to routine, emergency and facilities or maintenance problems.
• 3. Inform key DCSD Command staff and / or supervisory personnel of emergency or potential emergency situations. Maintain various logs of incidents, communications and phone calls as appropriate.
• 4. Completes informational reports via the DCSD Records Management and Incident Reporting system as required or appropriate.
• 5. Operates as dispatch for Facilities and Maintenance after hours and on weekends.
• 6. Maintains the department lost and found and evidence storage unit, stores confiscated items and contraband; maintains documents and related logs.
• 7. Performs other duties as assigned.

Qualifications

Education, Experience and Training:

Graduation from an accredited high school/GED Program. Four (4) years of public service or work-related experience or 60 (sixty) college hours from an accredited college or university, or a combination of the two.

Special Requirements/Knowledge, Skills & Abilities:

Must be 21 years of age and meet the minimum mental and physical standards. Knowledge and proficiency in basic computer use, and the use of Microsoft Office software. Mandatory physical and psychological exam. Mandatory drug testing prior to employment, and will be subject to random, unannounced drug and/or alcohol testing during employment. Willingness and ability to work shift work, on any shift assigned. Ability to maintain confidentiality with sensitive information and documents. Ability to work under stress in emergency situations. Ability to work with both peers and outside Fire, Law Enforcement and Public Service entities.

Physical/Environmental Requirements:

Binocular vision, correctable to 20/30. Able to discriminate between standard colors. Capable of hearing ordinary conversation at ten feet, with each ear. The use of hearing aid is permissible. May require prolonged sitting.

Job Info

• Job Identification 26000439
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Rotating
• Locations Building Security, Dallas, TX, 75202, US