User Researcher

Jotform; Çankaya; On-site; TRY 240,000 - 320,000; Full time

Benefits offered by this job

Health Insurance

Competitive compensation

Growth opportunities

Collaborative culture

On‑site work environment

Job summary

Jotform in Ankara, Turkey, seeks a User Researcher to study how people interact with our forms and identify UX improvements. You will observe user behavior, collect data, and build personas to inform product decisions.

The role involves collaborating with cross‑functional teams in a fast‑growing SaaS company. You should have a BA/BS in HCI or related field, and strong skills in qualitative and quantitative research, with experience in usability testing, surveys, and data analysis.

Qualifications

• Strong understanding of both qualitative and quantitative research methods.
• Experience applying UX research findings to product decisions.
• Excellent presentation and analytical skills.

Responsibilities

• Continuously study how people interact with Jotform and observe their experience.
• Identify pain points and opportunities to address for better UX.
• Analyze and report on whether changes achieve desired results.
• Conduct user research via remote usability testing, surveys, diaries, and benchmarks.
• Generate personas based on behaviors, goals, and demographics.
• Help establish best practices and processes for the UX Research Team.

Skills

Qualitative research

Quantitative data

UX principles

Communication

Research method diversity

Education

BA/BS in HCI or related field

Job description

ABOUT Jotform

Jotform is a San Francisco-based SaaS company with more than 35 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready‑made form templates, 100+ integrations and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.

Since our inception in 2006, our mission has been to help users create, manage and share online forms and receive responses in the easiest way possible.

ABOUT THE ROLE

As a rapidly growing company, Jotform is seeking a User Researcher in our Ankara office, located at a relaxed fun environment in Hacettepe Teknokent.

Here’s what you will be doing:

• Continuously study how people interact with Jotform and observe their experience
• Identify their pain points and discover opportunities that we can address
• Analyse and report if the changes we make get the results we want
• Conduct user experience researches via variety of methods such as: remote usability testing, data analysis, surveys, observation, diary or benchmark studies, heuristic evaluations and A/B tests
• Generate insightful personas that are based on people's behaviors, goals, motivations, usage patterns, industry types, roles and demographics
• Contribute to UX Research Team processes and standards, and help establishing best practices for research.

Education & Work Experience & Technical Requirements:

• B.A./B.S.degree or above in Human-Computer Interaction (HCI), Anthropology, Psychology, Sociology, Computer Science, or related field, or equivalent practical experience
• Demonstrated understanding of the strengths and shortcomings of different research methods, including when and how to apply them
• Familiarity with quantitative and qualitative data
• Deep knowledge of UX principles and best practices
• Familiarity with designing wireframes or prototypes for research validation
• Strong understanding of context and product common sense
• Excellent presentation, communication and analysis skills
• Openness to feedback
• Consistent, timely and proactive communication with cross‑functional teams, product/project groups
• A passion to learn and keep up with the latest developments.

Jotform PERKS

• High growth‑paced environment with collaborative and unique team culture
• Generous market competitive total compensation package
• Health Insurance
• Professional Growth & Career Opportunities: We support your personal and professional development with educational materials and expenses & relevant conferences abroad to stay up to date with the latest industry trends & online courses or coaching - and support you pursuing ones that you are passionate about!
• Challenging projects, regular feedback, healthy competition
• Fun & Relax working environment: When we’re in the office; music, jeans and t-shirts are the norm & kitchens stocked with healthy & tasty snacks & drinks

OUR PROCESS

We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short‑listed candidates are contacted but we do consider each application carefully. If you have been selected as a short‑listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.

Thank you for taking the time to apply for a position at Jotform!

Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

https://www.jotform.com/job-applicant-privacy/