Senior Specialist -2nd Hand Goods

sahibinden.com; Ataşehir; Hybrid; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Remote work up to 2 weeks/year

Birthday Day Off

Accommodation at Richmond Efes & Pamuk

Gym and Dietician service

Job summary

sahibinden.com is seeking a results-driven Marketing/CRM professional to grow the 2nd hand marketplace in Turkey. You will coordinate campaigns, partnerships, and B2C growth initiatives, while aligning with product, PR, and customer relations teams.

You will analyze customer journeys, implement automated journeys, monitor KPIs, and report insights to optimize campaigns. The role offers remote work up to two weeks per year and a culture committed to diversity and inclusion.

Qualifications

• 2+ years of experience in a commercial role in an online or technology business.
• Prior experience on business development, partnership management, field sales.
• Strong background in a digital business, ideally in e-commerce or a consumer facing online platform.

Responsibilities

• Coordinate and implement Marketing/CRM/Campaign/Business development initiatives & tools for the marketplace growth.
• Drive new business development initiatives with third parties for category growth.
• Drive partnership plans and field visits for B2C growth of the category.
• Coordinate and execute marketing calendar and ATL/BTL initiatives with relevant parties.
• Deliver, track, analyse and report on CRM/campaign performance with insights for improvement.
• Collaborate with internal teams and external partners to optimize growth strategies.
• Analyze customer lifecycle to design automated journeys for engagement, sales and retention.
• Monitor KPIs and market trends to identify opportunities and insights.
• Assist in customer experience and complaint management initiatives.

Skills

Commercial experience

Business development

Field sales

E-commerce experience

Decision making

Problem solving

Teamwork

Customer orientation

Project planning

Tools

CRM tools

Job description

• We stay curious and explore, we love innovation
• We look into the same topics from different perspectives
• We celebrate and feel proud of our success together

Is that you? Great!

• 2+ years of experience working in a commercial role in an online or technology business
• Prior experience on business development, partnership management, field sales
• A strong background in a digital business, ideally in e-commerce, or a consumer facing online platform plus
• Excellent decision-making skills with a proficiency for identifying, prioritizing, and articulating the highest impact initiatives
• Strong problem-solving skills ,teamwork capabilities and customer orientation
• Proven track record of planning and execution, taking a project from idea to full implementation in a large complex organisation

If the requirements are met, then your job description is below;

• Help to coordinate and implement Marketing/ CRM/ Campaign/ Business development initiatives & tools for 2nd hand marketplace growth on new customer acquisition and customer retention
• Drive new business development initiatives with 3rd parties for category growth
• Drive partnership plans field visits, research marketing and product intitiatives for B2C growth of the category
• Coordinate and execute marketing calendar and help to execute ATL, BTL marketing initiatives with relevant parties
• Delivering, tracking, analysing and reporting on CRM/campaign performance, providing insights and recommendations for continuous improvement
• Collaborating with internal teams (product management, marcomm, PR, customer relations etc.) and external partners to optimize business growth strategies
• Analyzing the customer lifecycle to design and execute automated customer journeys for enhanced engagement, new sales & retention
• Monitoring & reporting of key performance indicators
• Monitoring market trends and competitor activities to identify opportunities and insights
• Assisting in the execution of customer experience & complain management initiatives to drive sustainable business growth

What We Offer

• Opportunity to work remotely for up to two weeks per year
• Birthday Day Off
• One week of accommodation at Richmond Efes and Pamukkale Hotels (for employees who have completed 3 years at sahibinden.com)
• Gym and Dietician service

AI is used as a supportive tool in our recruitment processes; all final evaluations and hiring decisions are made by human professionals.

"Your personal data to be collected within the scope of the applications you will make through this job posting, will be carried out and processed for the purposes of conducting job application processes and evaluating your job application by Sahibinden Bilgi Teknolojileri Pazarlama ve Ticaret Anonim Şirketi (“Sahibinden”) as a data controller in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”) and the relevant legislation."

“We believe in the importance of equal treatment in our recruitment process. Inline with our diversity, equality and inclusion policy, we evaluate each application process in a transparent and fair manner and we focus on the skills of each applicant regardless of religion, race or gender.”