Remote Customer Support Specialist - Opportunities for Candidates with Disabilities

Jotform; Turkey; À distance; TRY 42 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

High-growth culture

Competitive pay

Health Insurance

Professional Growth

Relaxed office vibe

Résumé du poste

Jotform is a rapidly growing, San Francisco-based SaaS company offering a remote Customer Support Specialist role in Turkey, exclusively for candidates with disabilities. You will provide friendly and knowledgeable support to clients, act as an escalation point, and help users derive maximum value from our platform.

We value empathy, strong written English, and the ability to work independently in a fast-paced environment.

Qualifications

• Proficiency in English with strong written communication skills.
• Minimum 2 years of proven customer service experience.
• Ability to work independently with minimal supervision.
• Empathy and patience in assisting customers.

Responsabilités

• Provide friendly, helpful, timely support to clients and resolve issues on first contact.
• Serve as escalation point for more complex technical or customer-related problems.
• Ask insightful questions to uncover root causes and offer solutions using knowledge bases.
• Educate users to maximize value from our platform and drive adoption.
• Build relationships with clients through transparent, professional communication.

Connaissances

English Proficiency

Customer Service

Written Communication

Independent Work

Empathy

Description du poste

Jotform is a San Francisco-based SaaS company with more than 35 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.

Since our inception in 2006, our mission has been to help users create, manage and share online forms and receive responses in the easiest way possible.

ABOUT THE ROLE

Jotform is excited to offer this remote Customer Support Specialist opportunity, exclusively open to candidates with disabilities. We are proud to support the inclusion and participation of individuals with disabilities in our workforce. Our employees with disabilities make critical contributions and add significant value to our teams.

As a rapidly growing organization, we are continuously hiring for similar roles, and once an opportunity matches your qualifications, we will contact you immediately.

Here’s what you will be doing:

• Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to deliver the correct solution the first time
• Act as an escalation point to resolve more complex technical or customer-related issues
• Ask insightful questions to get to the root cause of customers’ problems
• Generate solutions and provide high-quality answers using your product knowledge, our knowledge bases, and your creativity
• Educate and inspire users to get the most out of our platform
• Handle repetitive, easy, or simple inquiries as a stress reliever
• Build relationships with clients through open, honest, and professional communication

Education & Work Experience & Technical Requirements

• Proficiency in English with strong written communication skills
• Minimum 2 years of proven customer service experience (bonus points for customer support experience in the tech industry)
• Strong interpersonal skills and excellent written communication skills
• Willingness to make a long-term commitment
• A passion for helping others and solving problems
• Ability to work independently with minimal supervision

Personal Specifications/Skills

• Strong attention to detail
• Ability to prioritize and multitask in a fast-paced environment
• A positive, solution-oriented attitude
• Empathy and patience in working with customers

Jotform PERKS

• Flexible remote work from anywhere in Turkey
• High-growth environment with collaborative and unique team culture
• Competitive compensation package and benefits
• Health Insurance
• Professional Growth & Career Opportunities: We support your personal and professional development with educational materials, conference participation abroad, and relevant online courses or coaching — and encourage you to pursue areas you are passionate about!
• Fun & Relax working environment: When we come together at the office, music, jeans, and t-shirts are the norm, and kitchens are stocked with healthy & tasty snacks & drinks

OUR PROCESS

We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases, due to time constraints and candidate volume, only the short-listed candidates are contacted, but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.

Thank you for taking the time to apply for a position at Jotform!

Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, protected veteran status, or other characteristics protected by law. This role is specifically designed for individuals who hold a valid disability report, in line with our inclusive workforce practices.

https://www.jotform.com/job-applicant-privacy/