Transport Planner: Optimize Global Shipments & KPIs

Deutsche Post; Fatih; On-site; TRY 150,000 - 230,000; Full time

Job summary

DHL Supply Chain Turkey is seeking a Transport Planner to join our global team. You will monitor orders in OTM, track shipments, coordinate bookings and loading statuses, and support KPI data preparation to keep customers informed and satisfied.

Ideal candidates have at least 1 year in import/export/logistics, upper-intermediate English, strong Excel/Outlook skills, and familiarity with KPI reporting and root-cause analysis.

Qualifications

• Minimum 1 year Import, Export, International Logistics and Supply Chain operations experience.
• Air and Sea freight operations experience is required.
• Minimum Upper-Intermediate level in English both verbal and writing is a must.
• Microsoft Office Programs knowledge (Outlook and Excel must, Power BI knowledge is a plus).
• Shipping documentation knowledge & preparation (Invoice, ATR, CMR, BL etc.).
• Experience in Oracle Transport Management System (OTM) is a plus.
• Clear understanding of KPI (Key Performance Indicator) and basic knowledge of KPI preparation.
• Clear understanding of root cause analysis also initiating and tracking action plans
• High customer focus and teamwork spirit
• Problem solving and crisis management in critical daily operational issues

Responsibilities

• Follow-up orders received on OTM by using PBI reports
• Follow up booking and loading status of the shipments
• Monitoring / track & trace AWBs / BLs via airline / shipping line websites
• Supporting daily / weekly / monthly KPI data preparation
• Checking shipping instructions from suppliers and other documents (Invoice, PL etc.)
• Tracking all in transit shipments and in case of ETA changes, asking for root cause from carriers and updating new ETA on tracking system
• Tracking actual arrivals with carriers and updating on transport system (OTM)
• Daily problem escalation and informing customer about delays
• Attending and hosting customer DDS with the regional planning teams
• Non-value-added costs and demurrage control on daily basis and root cause analysing

Skills

Import/Export experience

Air&Sea freight

English (Upper-Intermediate)

MS Office (Outlook, Excel)

Power BI (plus)

Shipping documentation

OTM experience

KPI understanding

Root cause analysis

Customer focus

Teamwork

Problem solving

Tools

Oracle Transportation Management (OTM)

Job description

DHL Supply Chain Turkey is seeking a Transport Planner to join our global team. You will monitor orders in OTM, track shipments, coordinate bookings and loading statuses, and support KPI data preparation to keep customers informed and satisfied.

Ideal candidates have at least 1 year in import/export/logistics, upper-intermediate English, strong Excel/Outlook skills, and familiarity with KPI reporting and root-cause analysis.