TBO Operations Specialist — DataDriven Freight Coordination

DHL Freight; Fatih; On-site; TRY 201,000 - 290,000; Full time

Job summary

DHL Freight in ÇATALCA is seeking a Terminal Based Operations (TBO) Specialist to manage data quality and coordinate end-to-end TBO from pickup to delivery.

Your role ensures alignment between data and physical operations, collaborates with DHL Freight terminals and dispatchers abroad, and optimizes linehaul utilization while maintaining ISO-compliant processes. Fluent English and strong analytical skills are essential.

Qualifications

• Bachelor’s Degree.
• Fluent English.
• 2-3 years of experience in logistics sector in a similar role.
• Good communication, analytical, problem solving skills.
• Result oriented, achiever, analytical.
• Negotiation skills.
• Adaptation to flexible working hours.

Responsibilities

• Communicate with the customer service team for the customer orders created.
• Check the data quality compared to physical operations, take action where intervention is required for the consistency of the data against physical operation.
• Report any order data quality issue to customer service team management.
• Act as a solid member of a team executing multi steps of Terminal Based Operations (TBO) from pick up to delivery.
• Manage an excellent communication with other DHL Freight terminals and dispatchers abroad.
• Maximize the utilization of linehaul trips between DHL Freight terminals.
• Organize the suppliers/business patners for the execution of linehaul operations.
• Follow up on physical location of the linehaul trucks so that the operations comply with the terminal slot appointments for unloading.
• Ensure operational quality performance is always in line with DHL Freight Operational KPI’s.
• Report any performance deviation to direct manager.
• Execute data entry for order status updates on a timely manner in line with the performance KPI’s.
• Update trip data in Transport Management System (TMS) continuously to keep data consistency with physical operations.
• Encourage suppliers/business partners for the conitnuous usage of DHL Freight’s supplier applications.
• Ensure the consistency of the documents provided by the shipper against the physical order details.
• Request any order/trip related document (E.g. POD) from the suppliers/business partners and archive by utilizing DHL Freight’s digital archive tools.
• Adopt unexceptional compliance to ISO 9001-14001-27001-50001, ISO 45001 Integrated Management System principals

Skills

Fluent English

Good communication

Analytical skills

Negotiation skills

Education

Bachelor’s Degree

Job description

DHL Freight in ÇATALCA is seeking a Terminal Based Operations (TBO) Specialist to manage data quality and coordinate end-to-end TBO from pickup to delivery.

Your role ensures alignment between data and physical operations, collaborates with DHL Freight terminals and dispatchers abroad, and optimizes linehaul utilization while maintaining ISO-compliant processes. Fluent English and strong analytical skills are essential.