TBO Specialist - Çatalca İstanbul

DHL Freight; Fatih; On-site; TRY 201,000 - 290,000; Full time

Job summary

DHL Freight in ÇATALCA is seeking a Terminal Based Operations (TBO) Specialist to manage data quality and coordinate end-to-end TBO from pickup to delivery.

Your role ensures alignment between data and physical operations, collaborates with DHL Freight terminals and dispatchers abroad, and optimizes linehaul utilization while maintaining ISO-compliant processes. Fluent English and strong analytical skills are essential.

Qualifications

• Bachelor’s Degree.
• Fluent English.
• 2-3 years of experience in logistics sector in a similar role.
• Good communication, analytical, problem solving skills.
• Result oriented, achiever, analytical.
• Negotiation skills.
• Adaptation to flexible working hours.

Responsibilities

• Communicate with the customer service team for the customer orders created.
• Check the data quality compared to physical operations, take action where intervention is required for the consistency of the data against physical operation.
• Report any order data quality issue to customer service team management.
• Act as a solid member of a team executing multi steps of Terminal Based Operations (TBO) from pick up to delivery.
• Manage an excellent communication with other DHL Freight terminals and dispatchers abroad.
• Maximize the utilization of linehaul trips between DHL Freight terminals.
• Organize the suppliers/business patners for the execution of linehaul operations.
• Follow up on physical location of the linehaul trucks so that the operations comply with the terminal slot appointments for unloading.
• Ensure operational quality performance is always in line with DHL Freight Operational KPI’s.
• Report any performance deviation to direct manager.
• Execute data entry for order status updates on a timely manner in line with the performance KPI’s.
• Update trip data in Transport Management System (TMS) continuously to keep data consistency with physical operations.
• Encourage suppliers/business partners for the conitnuous usage of DHL Freight’s supplier applications.
• Ensure the consistency of the documents provided by the shipper against the physical order details.
• Request any order/trip related document (E.g. POD) from the suppliers/business partners and archive by utilizing DHL Freight’s digital archive tools.
• Adopt unexceptional compliance to ISO 9001-14001-27001-50001, ISO 45001 Integrated Management System principals

Skills

Fluent English

Good communication

Analytical skills

Negotiation skills

Education

Bachelor’s Degree

Job description

Terminal Based Operations (TBO) Specialist-ÇATALCA

We are looking for a Terminal Based Operations (TBO) Specialist for our ÇATALCA Warehouse. She/he will be responsible of regular and procedural execution of the Company's Terminal Based Operations. This is an opportunity to experience multinational logistics dynamics at the heart!

Job Description

• Communicate with the customer service team for the customer orders created
• Check the data quality compared to physical operations, take action where intervention is required for the consistency of the data agaist physical operation
• Report any order data quality issue to customer service team management
• Act as a solid member of a team executing multi steps of Terminal Based Operations (TBO) from pick up to delivery
• Manage an excellent communication with other DHL Freight terminals and dispatchers abroad
• Maximize the utilization of linehaul trips between DHL Freight terminals
• Organize the suppliers/business patners for the execution of linehaul operations
• Follow up on physical location of the linehaul trucks so that the operations comply with the terminal slot appointments for unloading
• Ensure operational quality performance is always in line with DHL Freight Operational KPI’s
• Report any performance deviation to direct manager
• Execute data entry for order status updates on a timely manner in line with the performance KPI’s
• Update trip data in Transport Management System (TMS) continuously to keep data consistency with physical operations
• Encourage suppliers/business partners for the conitnuous usage of DHL Freight’s supplier applications
• Ensure the consistency of the documents provided by the shipper against the physical order details
• Request any order/trip related document (E.g. POD) from the suppliers/business partners and archive by utilizing DHL Freight’s digital archive tools
• Adopt unexceptional compliance to ISO 9001-14001-27001-50001, ISO 45001 Integrated Management System principals

QUALIFICATIONS & KEY REQUIREMENTS

• Bachelor’s Degree
• Fluent English
• 2-3 years of experience in logistics sector in a similar role
• Good communication, analytical, problem solving skills.
• Result oriented, achiever, analytical
• Negotiation skills
• Adaptation to flexible working hours

ABOUT DHL FREIGHT

With DHL Freight we are one of the leading road freight providers, offers high-quality LTL (less than truck load), FTL (full truck load) and intermodal services for the B2B environment. With our road freight expertise, an unrivalled terminal network, special services like Customs, Trade Fairs & Events and Sector-specific solutions we simplify our customers most complex transportation processes.

DHL Freight comprises more than 160 road terminals across Europe, parts of the Commonwealth of Independent States (CIS), North Africa, the Middle East and North America. In these approximately 50 countries in Europe and beyond some 13,000 colleagues are employed.

WHY CHOOSE DHL FREIGHT

We exist to connect people and improve their lives. We enable trade and help businesses and people grow. And we are taking responsibility for the world we live in. As the most international logistics company, we shape the future of our industry in a digitalized world. With our values; respect and results; we deliver on our goals in a focused and disciplined way without compromising our integrity and compliance. We deliver world class logistics. It’s the promise we’ve made to our Customers. We achieve that through excellent execution along three bottom lines in a sustainable way. We believe in nurturing talent and being great company to work for all.