Technical Support Specialist

Assa Abloy Entrance Systems Belux NV; Silivri; On-site; TRY 150,000 - 210,000; Full time

Job summary

ASSA ABLOY Group in Istanbul seeks a Technical Sales Specialist to deliver technical support and drive sales for hospitality during Turkey-wide coverage. You will blend product knowledge with sales strategies to grow Local Key Accounts and coordinate with ELV/IT/security consultants.

The role requires strong Turkish and English communication, Windows/MS Office skills, and a college degree. On-site position with regular client visits and after-hours support.

Qualifications

• 2+ years in sales and technical support.
• Strong communication, negotiation and analytical skills.
• Ability to work with local key accounts in hospitality and security.
• Turkish and English proficiency, both written and spoken.
• Technical aptitude in electronic security and access control.

Responsibilities

• Manage product support, technical marketing and project consultancy in hospitality security.
• Handle Local Key Accounts in Turkey, aligning pricing and long-term agreements.
• Engage with customers to respond to inquiries and provide sales/tech support.
• Process sales orders per company policies and attend industry events as needed.
• Provide 7/24 phone and remote support and on-call emergency coverage.
• Visit customers weekly (12–15) and present weekly reports.

Skills

Sales experience

Technical support

Turkish & English bilingual

Negotiation

Customer service

Networking configuration

Remote support

Education

College or technical degree

Tools

Windows OS

MS Office

Job description

Reports To: Country Manager Turkey (This can change) Location: Istanbul

C ompany Background

T echnical Sales Specialist in Turkey

We are currently looking for a Technical Support Specialist stationed in Turkey to take care of the hospitality technical support & sales activities.

P r i n c i p l e Accountabilities:

A bove position is responsible for providing technical support to Local Key Accounts operating in Turkey including driving direct Sales in Turkey for AAH product range all over Turkey in Core & non-core segments. (Core is Hospitality & Non- Core is Multihousing, Student accommodation/ Universities/ Healthcare/ Workcamps etc.)

Job Responsibilities:

T o manage product support, technical marketing and project consultancy on electronic security, mobile access and energy management in the hospitality industry.

T o Manage Local Key Accounts in the Turkey via combining technical knowledge with sales strategy including pricing in coordination with Manager, establishment of long-term agreements and managing these key relationships.

I nteract with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Promptly & competently attend to the enquiries or complaints of customers, prospects and provide sales and technical support.

Process sales orders and sales support in accordance with company policies and procedures.

A tt end Sales Meetings, Product Promotions, Training Sessions and other industry related functions when required

T o support the Manager in visiting customers & new clients as needed to provide demonstrations, consultation and assess customer needs.

Working closely with ELV Consultants/ IT Consultants / Security Consultants involved with

AA H Business decision making process or influencers/ owners.

V i sit between 12 to 15 clients on weekly basis (Unless there are holidays or critical situations) & present weekly report.

Support after-hours "on-call" emergency calls as necessary and on an overtime basis

T o provide 7/24 phone and remote support to clients.

K eep up with national and local standards, quotes, requirements etc.

R esponsibilities might be changed from time to time in coordination with the Manager after discussions.

C omply with Group policies and guidelines.

Job Requirements

Minimum 2 years of work experience in Sales & Technical Support

Strong communication, negotiation and analytical skills

H i g h initiative and self-motivated

A team player who has a high level of responsibility and discipline

G ood command of both spoken and written Turkish & English

C ollege or technical degree preferred, concentration in computer software programming development, networking, or equivalent experience

Strong Network configuration, installation and troubleshooting ability

A strong understanding of Microsoft Windows operating systems and Microsoft Office applications

Experience troubleshooting electronic and software products through phone or remote computer login support

Strong ability for conceptual problem solving

Strong software and computer troubleshooting skills

T e chnical training ability

Experience in the lock or security industry preferred but not required.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.