Technical Support Specialist

TD SYNNEX Turkiye; Fatih; On-site; TRY 90,000 - 130,000; Full time

Job summary

TD SYNNEX Turkiye is seeking a technically capable individual to assist with post-sales support, deliver basic expertise for assigned brands, and help with pre-sales activities as needed. The role involves installation, maintenance, training, and documentation to support customers, partners, and vendors.

The candidate should have 2-3 years of relevant experience, a Bachelor's degree (Engineering preferred), and hold network security certifications to align with vendor requirements.

Qualifications

• 2 - 3 Years of relevant work experience.
• Bachelor's degree required; Engineering preferred.
• Vendors' requirement certifications about Network Security.

Responsibilities

• Assist with post-sales support for partners and end users: help with installation, maintenance, and basic repairs.
• Assist the Sales team with pre-sales support if necessary
• Keep track of assigned products and technologies and work on building skills to stay current with new developments.
• Support technical relationships with resellers, customers, and vendors.
• Help with technical training sessions for resellers or end users, and represent the company at marketing events with basic technical presentations.

Skills

Technical support

Networking basics

Technical documentation

Pre-sales support

Education

Bachelor's degree

Engineering background preferred

Tools

Network Security certifications

Job description

Job Purpose

To assist with technical support and provide basic expertise for assigned brands during pre-sales and post-sales activities, helping to ensure smooth installation, maintenance, training, and troubleshooting. This role helps build technical relationships with customers, partners, and vendors, supports learning about products and technology, and aids the sales team by setting up demos, assisting with Proof of Concepts, and preparing documentation. Additionally, the role provides basic technical support at company events.

Job Purpose

To assist with technical support and provide basic expertise for assigned brands during pre-sales and post-sales activities, helping to ensure smooth installation, maintenance, training, and troubleshooting. This role helps build technical relationships with customers, partners, and vendors, supports learning about products and technology, and aids the sales team by setting up demos, assisting with Proof of Concepts, and preparing documentation. Additionally, the role provides basic technical support at company events.

Responsibilities

• Assist with post-sales support for partners and end users: help with installation, maintenance, and basic repairs.
• Assist the Sales team with pre-sales support if necessary
• Keep track of assigned products and technologies and work on building skills to stay current with new developments.
• Support technical relationships with resellers, customers, and vendors.
• Help with technical training sessions for resellers or end users, and represent the company at marketing events with basic technical presentations.

Knowledge, Skills And Experience

• 2 - 3 Years of relevant work experience
• Bachelor's degree required; Engineering preferred
• Vendors' requirement certifications about Network Security

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.