Inside Sales Specialist (Dell)

TD SYNNEX; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

TD SYNNEX in Turkey is seeking an Inside Sales specialist focused on SMB accounts, with strong product knowledge who can manage quotes and orders. You will build customer and vendor relationships and drive revenue while meeting KPIs under supervision.

You will plan outbound calls, identify opportunities, and collaborate with pre-sales when needed. Accurate order entry in the CRM and proactive communication are essential to deliver value to TD SYNNEX customers.

Qualifications

• 1-2 years of experience
• Numerate with good attention to detail
• Excellent telephone manner
• Priority management and planning skills
• Strive to achieve set targets
• Understands Sales Process
• Effective Communication Skills
• Good relationship building
• Working knowledge of Microsoft Word, Excel, Outlook
• Experience with IT systems for quotation, order entry, CRM
• Knowledge of product set desirable
• IT industry knowledge desirable

Responsibilities

• Build excellent customer and vendor relationships with specialist product knowledge
• Generate new business opportunities via outbound calls
• Achieve monthly/ quarterly Revenue and Margin targets
• Develop relationships with internal and external contacts
• Engage in inside selling using multiple information sources
• Manage customer backorders with specialist knowledge
• End-to-end project management or handover to pre-sales
• Provide, sell and negotiate product information, pricing, offers
• Ensure TD SYNNEX maintains service levels with customers
• Achieve KPIs such as customer engagement
• Sell TD SYNNEX value proposition
• Develop partner relationships (account planning, cross-selling)
• Identify project opportunities and engage with BDMs
• Drive sales of specific products/vendors with required knowledge
• Provide accurate and timely quotations across segments
• Generate and own a pipeline in TD SYNNEX CRM and ensure closure
• Manage backorder expectations and reporting
• Maintain CRM data quality

Skills

Customer relationships

Outbound calls

Product knowledge

CRM familiarity

Quotation systems

IT systems experience

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM

Job description

Job Purpose

Internal sales specialised within a sub BU allocated to accounts where possible, deep knowledge of portfolio, process and vendor pricing, manages all quotes and closes orders; incentivized based on part of the portfolio

Responsibilities

• Build Excellent customer and vendor sales relationships through proactive engagement and demonstrable specialist product knowledge under supervision
• Generate new business opportunities by planning outbound calls to customers and can have a general conversation around a solution/product area
• Achieve monthly/quarterly Revenue and Margin targets
• Proactively develop relationships with key internal and external contacts
• Engages in active inside selling by using a number of different sources to gain information on customers and utilises this to maximise call potential and outcomes
• Manages customer backorder along specialist knowledge and engages in “intelligent project fishing”
• In AS either manages project end-to-end or hands over to pre sales for technical requirements
• Provide, sell and negotiate product information, pricing, special offers and promotions
• Ensure TD SYNNEX maintains service levels agreements with customers
• Attainment of Key Performance Indicators (KPI’s) such as customer engagement
• Sell the benefits of using TD SYNNEX and the Company value proposition
• Develops partner relationship (incl. account planning, cross-selling etc.)
• Identifies project opportunities and engages with BDMs if specific product/ vendor knowledge is required
• Drives sales of specific products/ vendors if specific knowledge is required
• Provides accurate and timely quotations (SMB Managed (AS), SP/ E-Var/ SI segment, Specialists (IBM), entire AS BUs)
• Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities
• Manage customer backorder expectations and reporting
• Ensure CRM system is well maintained and provides correct customer information

Knowledge Skills and Experience

• 1-2 years of experience
• Numerate with good attention to detail
• Excellent telephone manner
• Priority management and planning skills
• Strive to achieve set targets
• Understands Sales Process
• Effective Communication Skills
• Good relationship building
• Working knowledge of Microsoft Word, Excel, Outlook
• Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
• A knowledge of product set would be desirable but not essential
• IT industry knowledge would be desirable but not essential

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook