Technical Support Engineer (Level 2)

Devexperts; Fatih; Presencial; TRY 230 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid annual leave

Wellness days

Private health insurance

Parking/transport reimbursement

Free snacks

Resumo da oferta

Devexperts is seeking a Technical Support Engineer (Level 2) to join our Operations team. You will safeguard our proprietary trading platforms through proactive monitoring and real-time incident resolution for our partner companies.

We value teammates who take initiative, identify operational gaps, and actively bring solutions to the table, while supporting DevOps, developers, and QA engineers.

Qualificações

• Must-have UNIX/Linux training and experience with Unix/Linux systems.
• Experience with Unix/Linux command line and Linux systems.
• Basic knowledge of shell scripting (awk, perl, etc.).
• Strong analytical, investigation, and troubleshooting skills.
• Good written and spoken English.

Responsabilidades

• Identify challenges and gaps and provide solutions.
• Registration and resolution of service requests, incidents and problems arising from monitoring or from complaints/issues raised by partner companies.
• Assist DevOps, Developer and QA engineer teams.
• Communicate with client and partner company representatives, provide aid as needed.
• Knowledge exchange with fellow colleagues.

Conhecimentos

Unix/Linux

Command line

Shell scripting

Troubleshooting

English proficiency

Formação académica

Bachelor's degree in Computer Science

Ferramentas

Elastic Stack

Zabbix

JIRA

Confluence

FishEye

Descrição da oferta de emprego

Devexpertsworkswith respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

Job Description

We are looking for a Technical Support Engineer (Level 2).In our Operations team, you will safeguard our proprietary trading platforms through proactive monitoring and real-time incident resolution,for our partner companies. Wearelookingfor teammates who take initiative,identifyoperational gaps, and actively bring solutions to the table.

We expect the Technical Support Engineer (Level 2) to:

• Identifyingkey challenges and gaps and providing solutions
• Registration and resolution of service requests, incidents and problems arising from monitoring orfromcomplaints/issues raised byour partner companies
• AssistancetoDevOps,Developerand QA engineerteams
• Communicating with client and partner company representatives,provide aid as needed
• Knowledge exchange with fellow colleagues

Qualifications

Must-have skills:

• UNIX/Linux training (Ubuntu, RHEL will be a plus)
• Experience in Unix/Linux command lineand Linuxsystems
• Basic knowledge of shell script languages awk,perl, etc.
• Strong analysis,investigationand troubleshooting skills
• Good command of written and spoken English language

Nice-to-have skills:

• Job experience in Linux environment
• Understanding of ITIL/DevOps processes and routines
• Experience with SQL-like command language
• Knowledge of Java programming language
• Experience with trading/exchange/risk management software usage
• Knowledge on brokerages, financialsystemsand banking
• Experience in monitoring systems like elastic stack,zabbix
• Experience with Atlassian software (JIRA, Confluence,FishEye, etc.)
• Bachelor's degree in Computer Scienceor a related field

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Health and recreation benefits:

• 14+ days of paid annual leave in accordance with Turkish labor law, with early access to 7 days after 6 months of employment,
• Fully paid additional wellness days(3 days per year),
• Supplementary private health insurance,
• Reimbursement of fitness,

Facility benefits:

• Modern office with new equipment,
• Parking spaces/transport reimbursement(subject to company policy),
• Free drinks and snacks.

Community benefits:

• Teambuilding activities,
• Corporate parties,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs.
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Parental bonus,
• BES Insurance,
• Referral bonus,
• Blood donation paid leave,