Desktop Support Engineer

Excis Compliance; Fatih; On-site; TRY 250,000 - 350,000; Full time

Job summary

Excis is hiring an L1 Desktop Support Engineer in Istanbul to manage hardware, software and IT assets across locations. You will deliver first-level support and maintain ticket updates to ensure timely resolutions.

Requirements include Windows 7–10, Active Directory, Office 365, PC hardware, and basic Mac support, with strong communication and customer service skills. The role supports a fast-paced IT environment in Istanbul.

Qualifications

• Bachelor's degree in Computer Science or related field.
• CompTIA A+ and MCP or higher certifications.
• Minimum 18 months of hands-on IT experience in a support/technical role.
• Windows 7-10 operating systems.
• Active Directory and Group Policy Objects (GPOs).
• Microsoft Office 365.
• PC hardware installation, troubleshooting, and repair.
• Enterprise antivirus solutions.
• Helpdesk ticketing systems.

Responsibilities

• Deliver first-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, especially related to audio/visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems and Office 365.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Use diagnostic tools to resolve network connectivity and workstation performance issues.
• Adapt to a project-based work environment demanding flexibility and multitasking.

Skills

Customer service mindset

Multitasking

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Computer Science or related field

CompTIA A+ certification

Microsoft Certified Professional (MCP)

Tools

Windows 7-10

Active Directory

GPOs

Office 365

PC hardware

Antivirus

Helpdesk ticketing systems

Cisco Jabber

Printers

Job description

WE'RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN ISTANBUL, TURKEY!

Excis is a global IT support leader globally, driven by innovation and collaboration.

We're looking for a proactive Desktop Support Engineer to manage hardware,

software, and IT assets across multiple locations. Join us for a rewarding career in a

supportive, family-like environment where you'll look forward to coming to work every

day.

• Client Presence: 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual

achievements fuel team success. From solving complex IT challenges to celebrating

wins together, we put our people first.

Start your journey with Excis and grow with us!

Key Responsibilities:

• Deliver first-level technical support and resolve customer issues effectively.
• Maintain clear communication regarding issue status and resolution timelines.
• Work with third-party vendors to resolve complex issues, particularly related to audio/visual systems.
• Maintain accurate ticket updates for all reported incidents.
• Install, upgrade, and troubleshoot Windows operating systems (XP, 7, 8.1, 10), Microsoft Office 2010, Cisco Jabber, and other authorized applications.
• Provide basic support for Mac OS and Apple PC users.
• Install, upgrade, and troubleshoot printers and general computer hardware.
• Conduct routine preventative maintenance on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and peripheral devices.
• Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
• Possess a foundational understanding of IT infrastructure, including networks, servers, A/V equipment, smart devices, and telecom systems.
• Adapt to a project-based work environment that demands flexibility, collaboration, and multitasking.
• Perform additional duties as assigned by management.

Requirements

• Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and experience.
• Certifications such as CompTIA A+ and Microsoft Certified Professional (MCP) or higher.
• Minimum of 18 months of hands-on IT experience in a support or technical role.
• Windows 7-10 operating systems
• Microsoft Active Directory and Group Policy Objects (GPOs)
• Microsoft Office 365
• PC hardware installation, troubleshooting, and repair
• Enterprise antivirus solutions
• Helpdesk ticketing systems

Experience with:

• Mobile device management (iOS and Android)
• Windows PC/laptop management via Active Directory
• Strong analytical and troubleshooting skills with a problem-solving mindset.
• Proven ability to multitask, set priorities effectively, and meet SLAs.
• Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
• Adaptable and flexible in a fast-paced, dynamic work environment.
• Willing to work off-hours or weekends when required for projects or emergency support.

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your

technical expertise directly enhances user satisfaction and operational success. We

offer a supportive environment that encourages professional growth, continuous

learning, and collaboration across diverse technologies. Enjoy competitive

compensation and the chance to contribute to a global IT leader who values innovation

and excellence.