Technical Support Engineer

Medcaptain; Fatih; On-site; TRY 180,000 - 300,000; Full time

Job summary

Medcaptain in Turkey is seeking a field-support professional to install, maintain, troubleshoot, and visit end users across the region. You will keep strong relations with hospitals’ medical equipment management and key distributors helping ensure service quality and customer satisfaction.

The role requires 2+ years in medical industry, English proficiency, and willingness to travel. You’ll collaborate with sales/marketing and manage spare parts and demo units locally.

Qualifications

• Bachelor’s degree or above; biomedical engineering preferred.
• 2+ years in medical industry.
• Proficient with Microsoft Office.
• Strong English listening, speaking, reading.
• Good learning, communication, organization, analytical and under-pressure skills; willing to travel.

Responsibilities

• Support distributors in installation, maintenance, troubleshooting and end-user visits.
• Provide technical training to distributor staff; monitor service quality and customer satisfaction.
• Collect and address distributor issues; assist with customer complaints and major area problems.
• Assist sales and marketing to promote products and provide marketing support; gather installation info and customer needs.
• Manage spare parts stock and demo units for the area.
• Output experience and English/local language materials regularly.
• Develop and maintain Medcaptain brand in the local market.

Skills

English proficiency

Communication

Organization

Analytical skills

Travel flexibility

Education

Bachelor’s degree in Biomedical Engineering

Related fields

Tools

Microsoft Office

Job description

A . Support distributors of responsible area to proceed the installation , maintenance , troubleshooting and end users visit of all Medcaptain products . Maintain the relationship with key customers and model hospitals , especially the relationship of the medical equipment management dept of the hospitals .

B . Provide technical support and conduct training to staff of distributors to be able to provide service to end users . Monitor the distributors ' service quality and maintain the customers ' satisfaction .

C . Collect and deal with the issues from distributors . Support distributor to handle the customer complain and major issue of responsible area .

D . Assist sale and marketing team to conduct product promotion and marketing support . Collect the installation information , customers ' requirements and competitors ' information and feedback to head quarter .

E . Manage the spare part stock and demo unit of responsible area .

F . Regularly output experience and English / local language materials .

G . Develop and maintain Medcaptain brand at the local market .

Qualifications

1.Bachelor degree or above, give priority to major of biomedical engineering.

2.At least 2 years work experience in medical industry.

3.Be able to use Microsoft office software skillfully.

4.Skillfully English speaking, listening, reading ability.

5.Good learning, communication, organization, analysis and anti-pressure ability. Can accept frequent travel.