Technical Account Manager - Hands-On Device & Solutions

MBR Partners; Fatih; On-site; TRY 350,000 - 550,000; Full time

Job summary

MBR Partners in Turkey seeks a Technical Account Manager to act as a technical specialist supporting its commercial organisation. You will work with Sales, Pre-Sales, Customer Success and Support to deliver hands-on technical guidance, product demonstrations and solution validation.

You will assist onboarding, troubleshoot issues, coordinate with Product and Engineering, and ensure deployments meet business needs while maintaining strong customer relationships.

Qualifications

• Experience in technical support, solutions engineering, or customer-facing software roles.
• Strong understanding of device management and software troubleshooting.
• Ability to communicate complex technical concepts to diverse audiences.

Responsibilities

• Provide commercial and pre-sales technical support with account teams.
• Conduct product demonstrations and technical presentations for prospects and customers.
• Assist on device configuration, deployment planning and technical validation.
• Collaborate with Product and Engineering to address gaps and feasibility.
• Onboard and guide customers, ensuring smooth transitions from sales to ongoing service.

Skills

Technical support

Solutions engineering

Account management

Product demonstrations

Device management

Troubleshooting

Customer engagement

Cross-functional collaboration

Tools

APIs

Firmware

Platform integrations

Job description

MBR Partners in Turkey seeks a Technical Account Manager to act as a technical specialist supporting its commercial organisation. You will work with Sales, Pre-Sales, Customer Success and Support to deliver hands-on technical guidance, product demonstrations and solution validation.

You will assist onboarding, troubleshoot issues, coordinate with Product and Engineering, and ensure deployments meet business needs while maintaining strong customer relationships.