Global Field Solutions Engineer - Pre-Sales & Support

Getac Inc.; Turkey; On-site; TRY 85,000 - 140,000; Full time

Job summary

Getac Inc. is seeking a Field Application Engineer in Turkey to engage early with potential customers, provide high level technical expertise, and support the sales team in pre- and post-sales activities.

Strong English communication is required to coordinate with HQ and global teams. The role requires hands-on diagnostics, PC architecture knowledge, and willingness to travel as needed, with daily collaboration across local and global account teams to ensure customer satisfaction and successful

Qualifications

• Turkish native with very good English in verbal and writing.
• 5 Years general experience in service/IT environment.
• Minimum 3 years direct experience in computer diagnostics and repair.
• Detail knowledge of PC architecture and willingness to adapt to Getac products.
• Willingness to travel as required by the company.

Responsibilities

• Pre-Sales support to map out customer requirements to Getac solutions.
• Post-Sales issue support and escalation for enterprise customers.
• Manage technical queries with regular reviews and SLA meetings.
• Log all technical issues in Salesforce and produce reports for internal/external audiences.
• Collaborate with sales to provide proactive product support and escalate when needed.
• Conduct regular product technical updates and golden sample evaluations for enterprise customers.

Skills

Turkish

English

Customer management

Analytics

Data management

Pre-sales support

Self-motivated

Travel willingness

Tools

Salesforce

Job description

Getac Inc. is seeking a Field Application Engineer in Turkey to engage early with potential customers, provide high level technical expertise, and support the sales team in pre- and post-sales activities.

Strong English communication is required to coordinate with HQ and global teams. The role requires hands-on diagnostics, PC architecture knowledge, and willingness to travel as needed, with daily collaboration across local and global account teams to ensure customer satisfaction and successful