Strategic CRM & CX Solutions Lead

Gürok Grup; Kartal; On-site; TRY 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Dynamic work environment

New technologies

Learning opportunities

Job summary

Gürok Group is seeking a Business Solutions Project Lead/Manager to oversee CRM, Customer Experience, and Data Management initiatives. You will drive cross-functional projects, align solutions with business goals, and coordinate groups to deliver end-to-end platform enhancements.

The role requires senior project management experience, CRM expertise, and strong English. A dynamic environment with opportunities to work with new technologies awaits.

Qualifications

• Bachelor’s degree in Engineering (master’s preferred in MBA/Management/Communications).
• 5+ years project management experience; 7–8 years preferred.
• Experience in solution design and development within Customer Experience and CRM with knowledge of methodologies.
• Knowledge of Customer 360 and advanced analytics.
• Knowledge of cloud technologies, analytical capabilities and solutions.
• Familiarity with Agile development processes/methodologies.
• Excellent English proficiency.

Responsibilities

• Lead the CRM, Customer Experience, and Data Management (Customer 360) platform end-to-end; guide teams and present platform solutions to business units.
• Manage sales, marketing, mobile apps, e-commerce, AI and tourism projects end-to-end; present solutions to business units.
• Strengthen collaboration with business units; support sales/marketing in identifying new journeys and experiences; bridge business units and solution teams.
• Work closely with Group CTO/directors on customer-oriented transformation; continuously research and propose solutions.
• Collaborate with sales/marketing to identify market opportunities and define best practices.
• Lead projects contributing to revenue growth and customer satisfaction; ensure progress and budget adherence.
• Monitor team activities, review deliverables, and provide direction.

Skills

Project management

CRM experience

Customer 360

Advanced analytics

English proficiency

Agile methodologies

Cloud technologies

Education

Bachelor's in Engineering

MBA or related

Tools

CRM platforms

Cloud platforms

Agile tools

Job description

Gürok Group is seeking a Business Solutions Project Lead/Manager to oversee CRM, Customer Experience, and Data Management initiatives. You will drive cross-functional projects, align solutions with business goals, and coordinate groups to deliver end-to-end platform enhancements.

The role requires senior project management experience, CRM expertise, and strong English. A dynamic environment with opportunities to work with new technologies awaits.