Business Solutions Project Lead / Manager

Gürok Grup; Kartal; On-site; TRY 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Dynamic work environment

New technologies

Learning opportunities

Job summary

Gürok Group is seeking a Business Solutions Project Lead/Manager to oversee CRM, Customer Experience, and Data Management initiatives. You will drive cross-functional projects, align solutions with business goals, and coordinate groups to deliver end-to-end platform enhancements.

The role requires senior project management experience, CRM expertise, and strong English. A dynamic environment with opportunities to work with new technologies awaits.

Qualifications

• Bachelor’s degree in Engineering (master’s preferred in MBA/Management/Communications).
• 5+ years project management experience; 7–8 years preferred.
• Experience in solution design and development within Customer Experience and CRM with knowledge of methodologies.
• Knowledge of Customer 360 and advanced analytics.
• Knowledge of cloud technologies, analytical capabilities and solutions.
• Familiarity with Agile development processes/methodologies.
• Excellent English proficiency.

Responsibilities

• Lead the CRM, Customer Experience, and Data Management (Customer 360) platform end-to-end; guide teams and present platform solutions to business units.
• Manage sales, marketing, mobile apps, e-commerce, AI and tourism projects end-to-end; present solutions to business units.
• Strengthen collaboration with business units; support sales/marketing in identifying new journeys and experiences; bridge business units and solution teams.
• Work closely with Group CTO/directors on customer-oriented transformation; continuously research and propose solutions.
• Collaborate with sales/marketing to identify market opportunities and define best practices.
• Lead projects contributing to revenue growth and customer satisfaction; ensure progress and budget adherence.
• Monitor team activities, review deliverables, and provide direction.

Skills

Project management

CRM experience

Customer 360

Advanced analytics

English proficiency

Agile methodologies

Cloud technologies

Education

Bachelor's in Engineering

MBA or related

Tools

CRM platforms

Cloud platforms

Agile tools

Job description

Gürok Group has increased its awareness and power in the market with its successful leader and senior management team in its journey to become a worldwide brand offering innovative products and services. As of this point, it has started to work to increase its speed in business applications, customer experience and practices, digital products and services and technology in order to support its development, main strategy and business transformation. In alignment, it renewed its Information Technologies structure and carried out digital transformation planning and road map studies. It has adopted a new generation organizational structure; operating model and technology, in which the technology teams will especially be fully integrated with business units, and where business knowledge and technology will serve the digital transformation in the most efficient way.

In its digital transformation journey, Gürok Information Technologies Team is looking for an “Business Solutions Project Lead / Manager".

What are we looking for?

• Bachelor’s degree in Engineering, preferably supported by a master’s degree in Business Administration, Management or Communications,
• Hands-on experience in project management,
• Experience in solution design and development processes within Customer Experience and Customer Relationship Management, with knowledge of relevant methodologies and approaches,
• A minimum of 5 years of professional experience, preferably 7–8 years,
• Have knowledge of Customer 360 and advanced analytics,
• Experience in relevant roles or departments within Customer Experience and Customer Relationship Management, or active involvement in related projects,
• Experience in continuous research and solution development, with a continuous improvement mindset,
• Have knowledge of cloud technologies, analytical capabilities and solutions,
• Preferably experience in customer data identification and analytics,
• Have knowledge of Agile development processes and methodologies,
• Have a great command of English.

What will you do?

• Taking responsibility for all processes and the overall management of the Customer Relationship Management, Customer Experience and Data Management (Customer 360) platform; guiding relevant teams and presenting innovative platform-related solutions to business units,
• Managing sales and marketing, mobile application, e-commerce, artificial intelligence and tourism projects end-to-end, and presenting innovative solutions to business units,
• Strengthening communication and collaboration with business units; supporting sales and marketing activities in identifying new customer journeys and experience areas, and acting as a bridge between business units and customer experience solution development teams,
• Working closely with the Group CTO and directors with a customer-oriented transformation, sales and marketing perspective; continuously researching and presenting relevant solution proposals,
• Collaborating closely with sales and marketing teams to identify market opportunities and areas for improvement, develop best practices and provide guidance to relevant teams,
• Leading projects that contribute to revenue growth and increased customer satisfaction by engaging and mobilizing business units,
• Responsible closely monitoring the progress and budget compliance of team and departmental projects,
• Regularly monitoring the team’s activities, reviewing deliverables, and providing direction and guidance.

What We Offer:

• Competitive and comprehensive benefits including complementary and private health insurance.
• Dynamic and friendly work environment
• Opportunity to work with new technologies.
• Continuous learning and development opportunities.