Solutions Engineer -Turkey Remote - EMEA

Alpaca; Turkey; Hybrid; TRY 4,310,000 - 7,184,000; Full time

Benefits offered by this job

Home-office setup (USD 500)

Monthly stipend (USD 150)

Job summary

Alpaca invites a Solutions Engineer for Turkey/EMEA to be the technical expert for enterprise partners, bridging customer conversations with engineering. The role emphasizes API knowledge, API integration, and Turkish-language collaboration within a global team.

You will support enterprise customers, drive pre-sales discussions, and guide API integrations while staying aligned with local regulators and compliance requirements.

Qualifications

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (3+ years)
• Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON
• Native or business-level Turkish; excellent customer communication and Turkish business culture understanding
• Business-level English for collaborating with global teams; ability to translate complex concepts into simple terms
• Self-starter in a startup environment, able to juggle multiple assignments and drive projects to completion

Responsibilities

• Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA
• Partner with Sales and Solutions on pre-sales technical discussions, design, and API consultations
• Guide new enterprise customers through API integration, implementation, and onboarding
• Translate Turkish requirements into clear specifications for global engineering
• Serve as SME for Alpaca platform to diverse audiences and stakeholders
• Collaborate with local compliance and operations on product requirements
• Own end-to-end Solutions engagements: discovery, validation, RFPs, security questionnaires; lead demos
• Create Turkish-language collateral and documentation for new features
• Coordinate with regulators, vendors and partners in Turkish and relay needs to global teams
• Support customer adoption of Alpaca platform while maintaining high-quality support
• Stay updated on product timelines and test new features with the product team

Skills

Enterprise support

REST APIs

SDKs

WebSockets

Postman

Grafana

JSON

Turkish (native)

Business English

API integration

SaaS

Tools

OpenAPI

ReadMe

Metabase

FIX protocol

Job description

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructurefor stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

As a Solutions Engineer for Turkey / EMEA, you will be the go-to product and technical expert for Alpaca's enterprise partners across and the wider Turkey / EMEA region. You will bridge technical and business conversations: a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Turkish for customer interactions, and sufficient English proficiency to collaborate effectively with our global team. You will support enterprise partners and expand our base of enterprise partners in Turkey / EMEA, acting as the technical bridge between local partners, vendors, and regulators and Alpaca's global engineering team.

What you will do:

• Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA , acting as a trusted technical advisor throughout the partner lifecycle.
• Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
• Guide new enterprise customers through API integration, implementation, and onboarding.
• Act as the voice of Turkish customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements (often originating in Turkish) into clear specifications for Alpaca's global engineering team.
• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
• Work closely with local compliance and operations teams to understand local and regional product requirements.
• Own technical Solutions engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
• Create Solutions support materials and documentation for new features and products, including Turkish-language collateral where needed.
• Coordinate in Turkish with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
• Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel within Turkey / EMEA as needed.
• Stay updated on internal product development timelines and work closely with the product team to test and roll out new features to partners.

What we look for (Must-Haves):

• Experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role (typically 3+ years), ideally at API or SaaS-first companies.
• Strong understanding of REST APIs, SDKs, and software integration workflows; hands-on experience with APIs, WebSockets, Postman, Grafana, and JSON.
• Native or business-level Turkish, with excellent customer communication skills and a solid understanding of Turkish business culture - essential for partner, vendor, and regulator communication.
• Business-level English for collaborating with global, cross-functional teams; able to drive clarity on goals, set expectations, and collect feedback effectively.
• Able to translate complex technical concepts into simple, understandable terms.
• Self-starter who thrives in a startup environment, manages multiple assignments simultaneously, works independently, and drives projects to completion with close attention to detail.

Who You Might Be (Nice-To-Haves):

• Experience in fintech, capital markets, brokerage, or financial APIs; experience at a Broker-Dealer or securities firm in Turkey / EMEA.
• Knowledge of brokerage, post-trade, and settlement operations, as well as regulatory context.
• Familiarity with Metabase.
• Experience working with the FIX protocol.
• Experience working with OpenAPI, ReadMe, and documentation.
• Excited to learn more about the securities industry.

How We Take Care of You:

• Competitive Salary & Stock Options
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.