Software Project Quality Engineer

Pubinno, Inc.; Çankaya; On-site; TRY 120,000 - 180,000; Full time

Benefits offered by this job

Psychological support

Pawternity leave

Sky top terrace and unlimited beer

Personal and professional development

Global team

Job summary

Pubinno, Inc. is seeking a Field Supervisor to join our Customer Success Team in Turkey. You will positively represent the brand on Premise, educate stakeholders, and build trusted relationships with technical teams, sales, and operations to ensure best-in-class customer experience.

With 2+ years in related field and strong local market knowledge, you will drive customer satisfaction and contribute to Pubinno’s profitability while collaborating with a global team. A driving license is required.

Qualifications

• 2+ years of experience in field-related role.
• Strong local market knowledge and contacts in the scene.

Responsibilities

• Represent the company and brand professionally at all times.
• Educate and motivate stakeholders On Premise.
• Identify customer challenges and propose better solutions; prioritize customer experience.

Skills

Field supervision

Market knowledge

Communication

Sales awareness

Beverage industry

Negotiation

F&B connections

Networking

Analytical thinking

Driving license

Job description

At Pubinno, our mission is to build the Future of Draft where every perfect pint is a step towards a Net Zero future. Awarded as the ‘World’s Best Beverage Technology Award’ by FoodBev Awards, our goal is to work with self-driven, tech-savvy people who are enthusiastic about developing game-changing products and solutions in an age-old industry.

We are proud to foster a work environment centered around the employee experience, which is evident in our recent certification as a Great Place to Work.

Now we’re looking for a “Field Supervisor” to join our Customer Success Team at a leading disruptor in the bar tech landscape, as recognized by CB Insights.

Here’s What You’ll be Doing:

• Should positively and professionally represent the company and brand at all times, with a style which is relaxed but professional, informal yet commercial
• Educate & motivate all stakeholders On Premise
• Identify common customer challenges and actively suggest better solutions; empathize with every aspect of the customer experience, putting customers’ needs first
• Driven toward maximizing effectiveness of their organization in an effort to drive best-in-class customer experience for users
• Actively build and maintain networks with all customers and users
• Develop a trusted relationship with all stakeholders (such as technical teams, sales reps. etc) at all levels such that all activities are closely aligned with the customer’s business case and business strategy
• Maximize customer satisfaction

Desired Skills and Experiences:

• 2+ years of experience in related field
• Outstanding local market knowledge, contacts and experience in “the scene”.
• Excellent verbal and written communication
• Solid understanding of sales, product knowledge, events, operations, and beverage industry
• Strong negotiator and results-focused
• Experience in F&B sector. Well connected to key figures within bars and pubs is a plus
• Identifies builds and uses a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
• Eager to take a hands‑on role in contributing to our firm's profitability
• Strong analytical ability and commercial acumen
• Driving licence is a must

Working at Pubinno:

• Psychological support package
• Extra Leave for Pawternity
• Great environment with an amazing sky top terrace and unlimited beer.
• We support your personal and professional development.
• Chance to work with a unique global team.