Server

Mandarin Oriental Group; Fatih; On-site; TRY 223,000 - 279,000; Full time

Job summary

Mandarin Oriental Group is seeking a server for its luxury hospitality team in Istanbul. The role focuses on upholding impeccable service, knowledge of the menu and wine list, and delivering a memorable guest experience in a high-end environment.

You will greet guests, maintain standards, and support VIP amenities while ensuring timely, courteous service and adherence to quality benchmarks.

Qualifications

• Demonstrates a high standard of verbal communication.
• Shows up-selling skills and guest engagement.
• Willing to work a flexible schedule including holidays.
• Has at least 2 years in a similar server role, preferably in luxury environments.
• Can manage multiple tasks and maintain service standards.

Responsibilities

• Maintain clean, presentable uniform and professional image as a service ambassador.
• Know the menu and wine list to answer or tailor guest requests.
• Greet guests, establish rapport and ensure guest satisfaction.
• Keep the restaurant clean and organized while following standards.
• Prepare VIP amenities and deliver per quality standards.
• Deliver service in a friendly, courteous, and efficient manner.
• Upsell services and products to guests to enhance service and revenue.
• Assist with billing and cashiering per hotel policies.
• Report guest feedback to the manager on duty for prompt action.
• Clear tables and manage side-work in the wash area efficiently.

Skills

Verbal communication

Upselling

Guest relations

Attention to detail

Team hospitality

Tools

HACCP

Job description

As "Server", you will be responsible for the following duties:

• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
• To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
• To greets guests and establish rapport in order to ensure guest satisfaction
• To ensure that the restaurant is kept clean and inappropriate order at all times
• To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
• To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
• To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
• To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
• To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
• To perform any tasks relating to billing according to hotel service standards and cashiering policies
• To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
• To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.

As "Server", we expect from you:

• Demonstrates a high standard of verbal communication, social skills and up-selling skills
• Willing to work a flexible schedule and holidays
• Have a minimum of 2 years’ experience in similar position, preferably in luxury environment
• Have the ability to handle multiple tasks at one time
• Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction