Server

Mandarin Oriental Hotel Group Limited; Beşiktaş; Presencial; TRY 180.000 - 210.000; Jornada completa

Descripción de la vacante

Mandarin Oriental Hotel Group Limited is seeking a Server to warmly greet guests, present menus and wines, and deliver attentive service in our luxury dining setting.

The role requires knowledge of the menu, strong communication, and the ability to upsell while maintaining exceptional standards of cleanliness and hospitality.

Formación

• Minimum 2 years’ experience in a similar role, preferably in luxury.
• Excellent verbal communication and social skills.
• Ability to upsell services and products to guests.
• Ability to multitask and manage multiple duties.
• Follow hotel standards and HACCP guidelines.

Responsabilidades

• Greet guests and establish rapport to ensure satisfaction.
• Maintain knowledge of menu and wine list to answer guest requests.
• Upsell services and products to guests.
• Ensure restaurant cleanliness and proper setup.

Conocimientos

Verbal communication

Upselling skills

Flexible schedule

Experience 2 years

Multitasking

HACCP awareness

Descripción del empleo

As "Server", you will be responsible for the following duties:

• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
• To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
• To greets guests and establish rapport in order to ensure guest satisfaction
• To ensure that the restaurant is kept clean and inappropriate order at all times
• To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
• To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
• To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
• To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
• To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
• To perform any tasks relating to billing according to hotel service standards and cashiering policies
• To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
• To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.

As "Server", we expect from you:

• Demonstrates a high standard of verbal communication, social skills and up-selling skills
• Willing to work a flexible schedule and holidays
• Have a minimum of 2 years’ experience in similar position, preferably in luxury environment
• Have the ability to handle multiple tasks at one time
• Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction