Server

Mandarin Oriental; Büyük Çavuşlu Mahallesi; On-site; TRY 120,000 - 180,000; Full time

Job summary

Mandarin Oriental is seeking a Server to join our luxury dining team in on-site hospitality operations. You will greet guests, know the menu and wine list, and deliver service that meets Legendary Quality Standards.

Responsibilities include maintaining cleanliness, up-selling, handling billing, and ensuring guest satisfaction through attentive hospitality and professional image.

Qualifications

• Demonstrates strong verbal communication and social skills.
• Upselling skills to enhance revenue.
• Flexible schedule including holidays.
• Minimum 2 years in a similar luxury position.
• Ability to handle multiple tasks simultaneously.
• Knowledge of HACCP standards.

Responsibilities

• Keep uniforms clean, presentable and maintain personal hygiene standards.
• Know menu and wine list to satisfy guest requests.
• Greet guests and establish rapport for guest satisfaction.
• Keep the restaurant clean and organized at all times.
• Prepare VIP amenities and deliver per Quality Standards.
• Ensure service steps meet hotel standards and guest needs.
• Present dishes in line with hotel and F&B specifications.
• Deliver service in a friendly, courteous manner.
• Upsell services and products to guests to increase revenue.
• Assist with billing following service standards and cashiering policies.
• Report guest comments to the manager for prompt action.
• Clear tables and washware efficiently, minimizing breakage.

Skills

Verbal communication

Upselling

Flexible schedule

Experience (2+ years)

Multi-tasking

HACCP knowledge

Job description

As "Server", you will be responsible for the following duties:

• To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
• To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
• To greets guests and establish rapport in order to ensure guest satisfaction
• To ensure that the restaurant is kept clean and inappropriate order at all times
• To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
• To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
• To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
• To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
• To up-sell services and products to our guests at all times, enhancing service and generating increased revenue
• To perform any tasks relating to billing according to hotel service standards and cashiering policies
• To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
• To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum.

As "Server", we expect from you:

• Demonstrates a high standard of verbal communication, social skills and up-selling skills
• Willing to work a flexible schedule and holidays
• Have a minimum of 2 years' experience in similar position, preferably in luxury environment
• Have the ability to handle multiple tasks at one time
• Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction