Senior IT & Networking Support Specialist (Remote)

FLORMAR; Gebze; Hybrid; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working options

Happy Fridays

Birthday leave

Remote after maternity leave

Paternity leave

Job summary

Flormar, a Milan-born global beauty brand with a factory and logistics center in Gebze, is seeking a skilled IT technical support specialist. You will deliver 1st and 2nd level support for system and network issues and help maintain Windows Server, Active Directory, DNS, DHCP, and Group Policy across the organization.

You will assist with VPNs, firewalls, Microsoft 365 services, and security tooling while collaborating with system administrators and security teams.

Qualifications

• Bachelor's degree or equivalent professional experience in a relevant field.
• Advanced-level experience in technical support with a focus on systems and networking.
• Strong knowledge of Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Basic to intermediate networking knowledge including TCP/IP, VLAN, VPN, and firewall technologies.
• Experience in Microsoft 365 administration and troubleshooting.
• Knowledge of Antivirus, Email Gateway, and Web Proxy solutions.
• Experience with virtualization infrastructures like VMware and Hyper-V.

Responsibilities

• Provide 1st and 2nd level technical support for system and network infrastructure issues.
• Deliver, track, and follow up on end-user support requests according to SLAs.
• Perform basic system administration and troubleshooting in Windows Server environments.
• Support Active Directory, DNS, DHCP, and Group Policy infrastructures.
• Configure, monitor, and troubleshoot network devices including switches, routers, and firewalls.
• Analyze VPN, wired/wireless networks, and remote access issues.
• Support Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint, etc.).
• Oversee Antivirus, Email Gateway, and Web Proxy systems; monitor logs and performance.
• Participate in planning, testing, and go-live activities for system/network changes.
• Create and maintain technical documentation and knowledge bases.

Education

Bachelor's degree in relevant fields or equivalent professional experience

Tools

Windows Server

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

VPN

Firewall

VMware

Hyper-V

Antivirus

Email Gateway

Web Proxy

Job description

Flormar, a Milan-born global beauty brand with a factory and logistics center in Gebze, is seeking a skilled IT technical support specialist. You will deliver 1st and 2nd level support for system and network issues and help maintain Windows Server, Active Directory, DNS, DHCP, and Group Policy across the organization.

You will assist with VPNs, firewalls, Microsoft 365 services, and security tooling while collaborating with system administrators and security teams.