Senior Customer Quality Engineer: Elevate Satisfaction

Ficosa; Osmangazi; On-site; TRY 180,000 - 280,000; Full time

Job summary

Successfactors in Bursa, Turkey seeks a Customer Quality Senior Engineer to supervise final product quality per client standards and lead cross-functional quality activities.

The role requires a bachelor’s degree in engineering, advanced English, and a minimum of five years in a similar position. You will drive 8D/5 Whys problem solving, participate in audits, and support ISMS/quality system activities.

Qualifications

• Bachelor’s degree in engineering or similar.
• Advanced English (written and spoken).
• Minimum of 5 years in a similar position.

Responsibilities

• Ensure customer satisfaction by supervising final product quality according to client standards.
• Communicate client claims in plant quality meetings and coordinate with Quality Department.
• Lead problem solving using 8D, 5 Whys, and other formats; coordinate actions with plant teams.
• Maintain and improve quality system, participate in audits, and support ISO/ISMS compliance.
• Contribute to FMEA, Control Plan documentation, and customer visits/audits.

Skills

Quality management

Problem solving

Communication

English

Education

Bachelor's degree in engineering

Job description

Successfactors in Bursa, Turkey seeks a Customer Quality Senior Engineer to supervise final product quality per client standards and lead cross-functional quality activities.

The role requires a bachelor’s degree in engineering, advanced English, and a minimum of five years in a similar position. You will drive 8D/5 Whys problem solving, participate in audits, and support ISMS/quality system activities.