Senior Conversational AI Analytics Lead

ING Hubs Türkiye

Fatih

Hybrid

TRY 260,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Welcome leave: 14 days

Career opportunities

Private health insurance

Pension plan

Meal card

Transportation allowance

Remote working opportunities in August

Job summary

ING Hubs Türkiye is seeking a data analytics professional to transform conversational data into actionable insights. You will analyze interactions with virtual assistants, identify friction points, and help optimize AI-powered customer experiences across ING’s global initiatives.

The role requires 4–6 years in analytics, a quantitative degree, strong SQL, and experience with Python and BI tools. Fluency in English and Turkish is essential, with hybrid work and multinational collaboration.”

Qualifications

4–6 years of experience in analytics, reporting, statistics, or data analysis.
Degree in Mathematics, Engineering, Economics, MIS, Statistics, or related quantitative field.
Strong SQL skills.
Experience with Python, Looker, Cognos, or similar analytical tools.
Experience with conversational AI, chatbots, virtual assistants, or intent engineering.
Understanding of data quality, reporting, and performance analytics.
Strong communication and stakeholder management skills.
Fluent English and Turkish communication skills.

Responsibilities

Analyze conversational data to understand customer behavior and improve customer journeys.
Optimize virtual assistant performance and intents through data-driven insights.
Collaborate with Product Owners and business stakeholders to prioritize analytical opportunities.
Perform data quality checks and support reporting initiatives for AI products.
Communicate insights through data storytelling to diverse stakeholders.
Contribute to global Customer Dialogue Analytics initiatives across ING.