Senior Data Analyst (GenAI)

ING Hubs B.V. Turkiye; Fatih; Hybrid; TRY 260,000 - 420,000; Full time

Benefits offered by this job

Welcome leave: 14 days

Career opportunities

Private health insurance

Pension plan

Meal card

Transportation allowance

Remote working opportunities in August

Job summary

ING Hubs Türkiye is seeking a data analytics professional to transform conversational data into actionable insights. You will analyze interactions with virtual assistants, identify friction points, and help optimize AI-powered customer experiences across ING’s global initiatives.

The role requires 4–6 years in analytics, a quantitative degree, strong SQL, and experience with Python and BI tools. Fluency in English and Turkish is essential, with hybrid work and multinational collaboration.”

Qualifications

• 4–6 years of experience in analytics, reporting, statistics, or data analysis.
• Degree in Mathematics, Engineering, Economics, MIS, Statistics, or related quantitative field.
• Strong SQL skills.
• Experience with Python, Looker, Cognos, or similar analytical tools.
• Experience with conversational AI, chatbots, virtual assistants, or intent engineering.
• Understanding of data quality, reporting, and performance analytics.
• Strong communication and stakeholder management skills.
• Fluent English and Turkish communication skills.

Responsibilities

• Analyze conversational data to understand customer behavior and improve customer journeys.
• Optimize virtual assistant performance and intents through data-driven insights.
• Collaborate with Product Owners and business stakeholders to prioritize analytical opportunities.
• Perform data quality checks and support reporting initiatives for AI products.
• Communicate insights through data storytelling to diverse stakeholders.
• Contribute to global Customer Dialogue Analytics initiatives across ING.

Skills

SQL

Python

Looker

Cognos

Conversational AI

Stakeholder management

Data storytelling

Education

Mathematics

Engineering

Economics

MIS

Statistics

Tools

Google Dialogflow

Looker

Cognos

Job description

Opportunity

Turn Conversations into Better Customer Experiences Every interaction with a virtual assistant generates valuable insights. As part of ING's global Customer Dialogue Analytics capability, you'll analyze conversational data to understand customer behavior, optimize virtual assistant performance, and improve customer journeys. Working at the intersection of analytics and Conversational AI, you'll help transform conversation data into measurable business and customer outcomes.

Work Model

At ING Hubs Türkiye, flexibility is more than a benefit — it's part of how we work. Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote. We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month. As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank.

What You'll Drive

• Conversational AI and virtual assistant performance analytics.
• Intent discovery, creation, training, and optimization.
• Analysis of structured and unstructured dialogue data.
• Identification of customer journey friction points and improvement opportunities.
• Data quality and reporting initiatives supporting AI and analytics products.
• Stakeholder communication and data storytelling.
• Prioritization of analytical opportunities together with Product Owners and business stakeholders.
• Global Customer Dialogue Analytics initiatives across ING.

Your recommendations may directly influence intent recognition quality, successful self-service rates, conversation effectiveness, and customer experience outcomes.

About You

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. We're looking for someone who combines strong analytical capabilities with an interest in Conversational AI and GenAI-powered customer experiences. You likely bring:

• 4-6 years of experience in analytics, reporting, statistics, or data analysis.
• A degree in Mathematics, Engineering, Economics, MIS, Statistics, or a related quantitative field.
• Strong SQL skills.
• Experience with Python, Looker, Cognos, or similar analytical tools.
• Experience with conversational AI, chatbots, virtual assistants, or intent engineering.
• Understanding of data quality, reporting, and performance analytics.
• Strong communication and stakeholder management skills.
• Fluent English and Turkish communication skills.
• Experience with Google Dialogflow, chatbot optimization, conversational AI products, or GenAI-enabled customer interaction solutions is considered an advantage.

Where This Role Can Take You

• Conversational AI Analytics
• Intent Engineering
• Customer Dialogue Analytics
• Virtual Assistant Optimization
• Customer Journey Intelligence
• GenAI Product Analytics

You’ll work with international teams and contribute to one of ING's global conversational AI capabilities while developing a highly specialized analytics profile that remains rare in today's market.

What We Offer at ING Hubs Türkiye

At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding.

Be Yourself, Be an ING'er

• Welcome Leave: Enjoy 14 days of welcome leave, even in your first year
• Career Opportunities: Self-driven career paths and international opportunities
• Personal Growth: Challenging work and continuous development
• Dynamic Environment: Informal, vibrant, and collaborative culture
• Innovation Culture: Explore and apply PACE methodology
• Global Exposure: Participate in international projects and communities
• Communication & Celebrations: Various communication activities and celebrations
• Health Care: Comprehensive private health insurance for you and your family
• Private Pension Plan
• Meal Card
• Transportation Allowance
• MultiSport Membership
• English Language Development Support
• Remote working opportunities throughout August

Equal Opportunity

Don't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you.