Senior Account Manager — Growth & Retention (AdTech SaaS)

MobileAction; Çankaya; In loco; TRY 4.444.000 - 6.420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private Health Insurance

Tech equipment provided

English-speaking multinational team

Monthly learning opportunities

Descrizione del lavoro

MobileAction is hiring a Senior Account Manager to build and sustain long-term relationships with Small and Mid-Market customers. You will focus on customer satisfaction, retention, renewals, and growth, acting as the primary contact through the lifecycle.

Collaborate with Sales, Customer Success, Product, and Marketing to expand product adoption and upsell opportunities. You will monitor engagement, guide onboarding, and translate customer needs into measurable business impact while working

Competenze

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• 4+ years of experience in Account Management, Customer Success, Sales, or another client-facing role in mobile advertising, ad-tech, or digital marketing sectors.
• Strong communication, relationship-building, and negotiation skills.
• Customer-focused mindset with strong problem-solving abilities.

Mansioni

• Build and maintain strong relationships with customers as their primary point of contact
• Manage customer renewals and identify expansion opportunities through upsell and cross-sell initiatives
• Monitor customer engagement, usage, and account health to proactively prevent churn
• Guide customers throughout their journey, from onboarding to long-term product adoption
• Understand customer goals and provide solutions that create measurable business value
• Collaborate with internal teams to resolve customer needs and share product feedback
• Maintain accurate account information and contribute to retention and revenue targets

Conoscenze

Relationship building

Negotiation

Account management

Mobile advertising

English communication

AI tools

Formazione

Bachelor's degree in Business/Marketing

Strumenti

HubSpot

Tableau

Descrizione del lavoro

MobileAction is hiring a Senior Account Manager to build and sustain long-term relationships with Small and Mid-Market customers. You will focus on customer satisfaction, retention, renewals, and growth, acting as the primary contact through the lifecycle.

Collaborate with Sales, Customer Success, Product, and Marketing to expand product adoption and upsell opportunities. You will monitor engagement, guide onboarding, and translate customer needs into measurable business impact while working