Senior Account Manager

MobileAction; Çankaya; On-site; TRY 4,444,000 - 6,420,000; Full time

Benefits offered by this job

Private Health Insurance

Tech equipment provided

English-speaking multinational team

Monthly learning opportunities

Job summary

MobileAction is hiring a Senior Account Manager to build and sustain long-term relationships with Small and Mid-Market customers. You will focus on customer satisfaction, retention, renewals, and growth, acting as the primary contact through the lifecycle.

Collaborate with Sales, Customer Success, Product, and Marketing to expand product adoption and upsell opportunities. You will monitor engagement, guide onboarding, and translate customer needs into measurable business impact while working

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• 4+ years of experience in Account Management, Customer Success, Sales, or another client-facing role in mobile advertising, ad-tech, or digital marketing sectors.
• Strong communication, relationship-building, and negotiation skills.
• Customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Build and maintain strong relationships with customers as their primary point of contact
• Manage customer renewals and identify expansion opportunities through upsell and cross-sell initiatives
• Monitor customer engagement, usage, and account health to proactively prevent churn
• Guide customers throughout their journey, from onboarding to long-term product adoption
• Understand customer goals and provide solutions that create measurable business value
• Collaborate with internal teams to resolve customer needs and share product feedback
• Maintain accurate account information and contribute to retention and revenue targets

Skills

Relationship building

Negotiation

Account management

Mobile advertising

English communication

AI tools

Education

Bachelor's degree in Business/Marketing

Tools

HubSpot

Tableau

Job description

About Us

MobileAction is a leading app growth and analytics platform that has been empowering developers, marketers, and global brands to make smarter decisions across the mobile ecosystem since 2013. Powered by large-scale data, machine learning, and AI, our products span ASO, Apple Ads automation, competitive intelligence, and market analytics, supporting over $2 billion in Apple Ads spend in 2026, with enterprise customers including Google, Meta, Spotify, and Grammarly.

In 2026, MobileAction joined InMobi, one of the world's leading advertising and AI technology companies, accelerating our mission to build next-generation mobile growth solutions. At MobileAction, you'll work alongside talented teams, help some of the world's leading mobile companies grow, and make a direct impact on customer success.

About The Role

As a Senior Account Manager, you will be responsible for building and maintaining long-term relationships with our Small and Mid-Market customers while driving customer satisfaction, retention, renewals, and growth.

You will act as the primary point of contact throughout the customer lifecycle, ensuring clients maximize the value of MobileAction's solutions. Working closely with Sales, Customer Success, Product, and Marketing teams, you'll proactively identify opportunities to prevent churn, increase product adoption, and drive upsell opportunities.

What You'll Do

• Build and maintain strong relationships with customers as their primary point of contact
• Manage customer renewals and identify expansion opportunities through upsell and cross-sell initiatives
• Monitor customer engagement, usage, and account health to proactively prevent churn
• Guide customers throughout their journey, from onboarding to long-term product adoption
• Understand customer goals and provide solutions that create measurable business value
• Collaborate with internal teams to resolve customer needs and share product feedback
• Maintain accurate account information and contribute to retention and revenue targets

What You'll Bring

• Bachelor's degree in Business, Communications, Marketing, or a related field
• 4+ years of experience in Account Management, Customer Success, Sales, or another client-facing role in mobile advertising, ad-tech, or digital marketing sectors
• Strong communication, relationship-building, and negotiation skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to manage multiple accounts and prioritize effectively
• Experience working with cross-functional teams
• Ability to understand customer needs and translate them into business impact
• Strong organizational skills and ownership mindset
• Professional English communication skills (written and verbal)
• Comfortable using AI tools to improve productivity and deliver data-driven customer insights
• Understanding of marketing metrics and advertising campaign performance

Nice to Haves

• Experience managing Enterprise or SaaS customer accounts
• Experience with CRM platforms such as HubSpot
• Experience using Tableau or other reporting tools
• Proven track record of achieving renewal and upsell targets
• Experience managing high-value Annual Recurring Revenue (ARR) portfolios

Our Culture

• Open, collaborative, and high-trust environment
• Fast-moving startup mindset with global-scale impact
• Motivated and inspiring teammates
• Strong focus on customer success, ownership, and continuous learning
• Opportunity to work with leading global mobile companies
• Continuous feedback and transparent communication
• Impatient with Actions, Patient with Results

What We Offer

• Competitive USD salary
• Private Health Insurance
• Top-notch tech equipment
• English-speaking and multinational work environment
• Free breakfast every day
• Unlimited snack bar
• Flexible work hours
• Monthly food & transportation allowance
• Unlimited online learning opportunities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.