Sales Support Specialist

Nobel Biocare; Muratpaşa; On-site; TRY 120,000 - 180,000; Full time

Job summary

Nobel Biocare is seeking a Sales Support Specialist based in Antalya, Turkey to provide technical and customer support for dental implant solutions. You will assist customers, sales representatives, and internal teams with product inquiries, troubleshooting, and ensuring a seamless experience for clients.

The ideal candidate has a strong technical background in dental implants, excellent communication, and the ability to collaborate with sales, product management, and service teams to drive

Qualifications

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
• Strong knowledge of dental implant systems and related treatment procedures.
• Experience working cross-functionally with sales, product management, and customer service teams.
• Hands-on experience with CRM software and technical support tools.

Responsibilities

• Serve as the primary contact for technical inquiries about Nobel Biocare implants.
• Provide expert guidance on product features, troubleshooting, and best practices.
• Support medium to small customers without direct access to a sales rep.
• Respond to inbound calls and emails to resolve issues promptly.
• Collaborate with Territory Managers and Product Manager to provide technical expertise.
• Assist with product demonstrations and technical explanations for customer meetings.
• Maintain records of interactions and resolutions in the CRM.
• Provide feedback to product development from customer insights.

Skills

Technical support

CRM software

Cross-functional collaboration

Dental implants knowledge

Education

Bachelor's degree in Biomedical Engineering

Tools

CRM software

Support tools

Job description

The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare’s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer‑focused mindset to drive satisfaction and business success.

Key Responsibilities

• Serve as the primary point of contact for technical inquiries related to Nobel Biocare’s dental implants.
• Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
• Assist medium to small customers who may not have direct access to a sales representative.
• Respond to inbound calls and emails to ensure prompt resolution of customer issues.
• Work closely with Territory Managers and the Product Manager to provide technical expertise.
• Support sales representatives with product demonstrations and technical explanations for customer meetings.
• Keep the sales team informed on product updates and technical developments.
• Conduct proactive follow‑ups with customers to address concerns and ensure optimal product use.
• Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate.
• Ensure customer retention and satisfaction by delivering an outstanding support experience.
• Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Provide feedback to product development teams based on customer insights to enhance product quality.

Job Requirements

Experience & Knowledge

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
• Strong knowledge of dental implant systems and related treatment procedures.
• Experience working cross‑functionally with sales, product management, and customer service teams.
• Hands‑on experience with CRM software and technical support tools.

Education & Skills

• Bachelor’s degree in Biomedical Engineering, Dentistry, or a related field preferred.
• Excellent problem‑solving and troubleshooting skills.
• Strong communication skills with the ability to explain technical concepts in a clear, customer‑friendly manner.
• Ability to work independently while collaborating effectively with teams.

This job is based out of Antalya, Turkey.

Operating company:Nobel Biocare