Sales Support Specialist

Nobel Biocare; Fatih; On-site; TRY 180,000 - 260,000; Full time

Job summary

Nobel Biocare in Istanbul, Turkey is seeking a Sales Support Specialist to provide technical and customer support for dental implant solutions. You will assist customers, sales reps, and internal teams with product inquiries, troubleshooting, and ensuring a smooth client experience.

The ideal candidate has at least 2 years in technical or sales support in dental devices, fluency in Turkish and English, and strong problem-solving and communication skills.

Qualifications

• Bachelor's degree in Biomedical Engineering or Dentistry preferred.
• 2+ years in technical or sales support in dental/medical devices.
• Fluency in Turkish and English, both written and verbal.

Responsibilities

• Serve as the primary contact for technical inquiries related to Nobel Biocare dental implants.
• Provide guidance on product features, troubleshooting, and best practices to customers and internal teams.
• Assist customers with access to sales representatives and support teams as needed.
• Respond to inbound calls and emails to resolve issues promptly.
• Collaborate with Territory Managers and Product Manager to provide technical expertise.
• Support product demonstrations and technical explanations for customer meetings.
• Keep the sales team informed on product updates and developments.
• Conduct proactive follow-ups to address concerns and ensure optimal product use.
• Identify potential issues and address handling challenges before escalation.
• Deliver training sessions to internal teams and customers on Nobel Biocare products.
• Maintain detailed CRM records of interactions, issues, and resolutions.
• Provide feedback to product development based on customer insights.

Skills

Turkish (fluent)

English (fluent)

Problem solving

Communication skills

Cross-functional collaboration

Education

Biomedical Engineering or Dentistry degree

Tools

CRM software

Technical support tools

Job description

The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare's dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success.

Key Responsibilities

• Serve as the primary point of contact for technical inquiries related to Nobel Biocare's dental implants.
• Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
• Assist medium to small customers who may not have direct access to a sales representative.
• Respond to inbound calls and emails to ensure prompt resolution of customer issues.
• Work closely with Territory Managers and the Product Manager to provide technical expertise.
• Support sales representatives with product demonstrations and technical explanations for customer meetings.
• Keep the sales team informed on product updates and technical developments.
• Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
• Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalated.
• Ensure customer retention and satisfaction by delivering an outstanding support experience.
• Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Provide feedback to product development teams based on customer insights to enhance product quality.

Job Requirements

Experience & Knowledge

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
• Strong knowledge of dental implant systems and related treatment procedures.
• Experience working cross-functionally with sales, product management, and customer service teams.
• Hands-on experience with CRM software and technical support tools.

Education & Skills

• Bachelor's degree in Biomedical Engineering, Dentistry, or a related field preferred.
• Fluency in Turkish and English (both written and verbal).
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner.
• Ability to work independently while collaborating effectively with teams.

This job is based out of Istanbul, Turkey.

Operating company:Nobel Biocare