Sales Support Specialist

envista; Muratpaşa; On-site; TRY 350,000 - 490,000; Full time

Job summary

Nobel Biocare is seeking a technical support specialist based in Antalya, Turkey, to be the primary contact for dental implant inquiries and to guide customers and internal teams on product features and troubleshooting. The role involves collaborating with Territory Managers and Product Manager to ensure expert guidance and proactive support.

The ideal candidate has 2+ years in dental/medical device support, a biomedical background, and strong communication skills.

Qualifications

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
• Strong knowledge of dental implant systems and related treatment procedures.
• Experience working cross-functionally with sales, product management, and customer service teams.

Responsibilities

• Serve as the primary point of contact for technical inquiries related to Nobel Biocare's dental implants.
• Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
• Assist medium to small customers who may not have direct access to a sales representative.
• Respond to inbound calls and emails to ensure prompt resolution of customer issues.
• Work closely with Territory Managers and the Product Manager to provide technical expertise.
• Support sales representatives with product demonstrations and technical explanations for customer meetings.
• Keep the sales team informed on product updates and technical developments.
• Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
• Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalates.
• Ensure customer retention and satisfaction by delivering an outstanding support experience.
• Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Provide feedback to product development teams based on customer insights to enhance product quality.

Skills

Strong communication skills

Problem-solving

Independent worker

Education

Bachelor's degree in Biomedical Engineering, Dentistry, or related field

Tools

CRM software

Technical support tools

Job description

Key Responsibilities

• Serve as the primary point of contact for technical inquiries related to Nobel Biocare's dental implants.
• Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices.
• Assist medium to small customers who may not have direct access to a sales representative.
• Respond to inbound calls and emails to ensure prompt resolution of customer issues.
• Work closely with Territory Managers and the Product Manager to provide technical expertise.
• Support sales representatives with product demonstrations and technical explanations for customer meetings.
• Keep the sales team informed on product updates and technical developments.
• Conduct proactive follow-ups with customers to address concerns and ensure optimal product use.
• Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalates.
• Ensure customer retention and satisfaction by delivering an outstanding support experience.
• Develop and deliver training sessions to internal teams and customers on Nobel Biocare products.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Provide feedback to product development teams based on customer insights to enhance product quality.

Job Requirements

Experience & Knowledge

• 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry.
• Strong knowledge of dental implant systems and related treatment procedures.
• Experience working cross-functionally with sales, product management, and customer service teams.
• Hands‑on experience with CRM software and technical support tools.

Education & Skills

• Bachelor's degree in Biomedical Engineering, Dentistry, or a related field preferred.
• Excellent problem‑solving and troubleshooting skills.
• Strong communication skills with the ability to explain technical concepts in a clear, customer‑friendly manner.
• Ability to work independently while collaborating effectively with teams.

This job is based out of Antalya, Turkey.