Pump Field Service Engineer

Metso; Çankaya; On-site; TRY 100,000 - 180,000; Full time

Benefits offered by this job

Incentive program

Company car/commuting aid

Meal benefits

Education support

Learning opportunities

Worldwide network

Inclusive culture

Job summary

Metso is seeking a Pump Field Service Engineer based primarily in Ankara. You will drive the yearly sales plan for the Pumps, Hydrocyclones, Hoses and Valves aftermarket, building relationships with maintenance teams and operators, while providing field support and troubleshooting to ensure equipment uptime.

The role emphasizes strong customer service, technical excellence, and collaboration with sales managers, customer service, and technical support teams across the mining, aggregates, and

Qualifications

• Engineering degree or equivalent hands-on experience in mechanical/industrial fields.
• 5–10 years of Sales/Technical Support experience preferred.
• Knowledge of mechanical equipment and mining or mineral processing operations.
• Strong communication, negotiation, and relationship-building skills.
• Willingness and ability to travel domestically and internationally; valid driver's license.

Responsibilities

• Execute the yearly sales plan, identifying new business opportunities and maximizing sales within the assigned territory.
• Build and maintain long-term relationships with customers at all organizational levels, especially with maintenance teams and operators.
• Provide excellent customer service by addressing pricing, delivery, product details, wear-life optimization, spare parts planning and troubleshooting.
• Provide hands-on field support to assist customers in resolving operational and technical challenges.
• Collaborate with internal teams to develop and implement customer-specific sales strategies.
• Maintain a professional image with deep product knowledge and customer focus.

Skills

Sales experience

Technical support

Communication

Negotiation

Relationship building

Travel ready

Driver's license

Education

Engineering degree or equivalent hands-on experience

Job description

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Job posting end date:10/31/2026

Pump field Service Engineer

Introduction

We are seeking a Pump field Service Engineer to join our Pump Sales team. You will be responsible for executing the yearly sales plan, covering aftermarket of Pumps, Hydrocyclone, Hoses and Valves. Your role involves generating new business opportunities and managing existing customer relationships and support on troubleshooting. You will play a crucial part in driving sales growth, ensuring exceptional customer service, and strengthening our market presence.

This position is mainly located in Ankara.

Team you belong to

You will join a team of technical sales professionals who are passionate about delivering high-quality solutions to customers in the mining, aggregates, and industriay.

We work closely with internal and external stakeholders, such as sales managers, customer service teams, and technical support specialists, ensuring seamless communication and effective sales execution. Our team culture is all about collaboration, customer-centricity, and technical excellence.

What you’ll do

• Execute the yearly sales plan, identifying new business opportunities and maximizing sales within the assigned territory.
• Build and maintain long-term relationships with customers at all organizational levels, particularly with maintenance teams, supervisors, and operators.
• Provide excellent customer service by responding to inquiries regarding pricing, delivery, product details, reliability improvement, spare parts optimization, wear life optimization, life time extension trials, root cause analysis and technical troubleshooting.
• Provide hands‑on field support whenever necessary to assist customers in resolving operational and technical challenges.
• Collaborate with internal teams to develop and implement customer‑specific sales strategies.
• Maintain a strong company image by demonstrating professionalism, in‑depth product knowledge, and an understanding of customer needs.
• Act as a liaison between customers and internal teams, ensuring a smooth flow of communication.
• Ensure compliance with safety regulations and company policies.
• Support customers in inventory management and spare parts planning to optimize equipment availability and minimize downtime.
• Travel extensively for client meetings, industry events, and on‑site sales and technical support activities.

Who you are!

• Must possess an engineering degree, technical qualification, vocational training, apprenticeship, or equivalent hands‑on industry experience in mechanical, maintenance, industrial, or related fields.
• Preferably have 5-10 years of experience as Sales / Technical Support in a similar industry.
• Demonstrated knowledge of mechanical equipment, industrial machinery, maintenance practices, and mining or mineral processing operations.
• Strong problem‑solving skills and a results‑oriented mindset with excellent communication, negotiation, and relationship‑building skills.
• Self‑motivated, with strong organizational and time management abilities.
• Willingness and ability to travel domestically and internationally.
• Knowledge of business transactions, including costing, pricing, profit calculations, and contract terms.
• Demonstrated understanding of equipment performance, failure modes, reliability issues, and operational challenges within industrial or mining environments.
• Strong problem‑solving, troubleshooting, and root cause analysis skills, with the ability to identify and implement practical solutions in the field.
• Must have a valid driver's license and exprienced driver.
• Prepared to work flexible work hours to meet deadlines when required

What's in it for you

• An inspiring purpose- Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety- Benefit from occupational healthcare, generous benefits plan, mental well‑being services and engagement surveys.
• Compensation and rewards-Global incentive program tied to business and performance targets, company car or commuting aid andmeal benefits.
• Hybrid working possibilities- While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture- We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities- Ongoing growth dialogues, internal mobility, mentoring programs,education assistance, ambitious projects, and global opportunities.
• Worldwide support- Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Primary Location: Ankara, TR

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.