Sales & Business Development Specialist

Ülker; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

Ülker, a leading Türkiye food company and part of pladis Global, seeks a Commercial Operations professional to coordinate forecasts with export distributors and oversee the order-to-delivery lifecycle.

You will drive process improvements, resolve invoicing and documentation issues, support cross-functional teams, and travel internationally as required. The role requires strong Excel and PowerPoint skills, fluent English, and at least three years in FMCG commercial operations.

Qualifications

• Bachelor's degree in business administration or related field.
• +3 years of experience in Commercial operations, Export, or Supply Chain management (FMCG preferred).
• Fluent in English (written & spoken); knowledge of French is a plus.

Responsibilities

• Coordinate rolling monthly forecasts (FC) with export distributors, minimizing variance and aligning with Supply Chain to secure stock availability.
• Execute the entire order-to-delivery lifecycle, ensuring order accuracy, timely invoicing, and high order fulfilment rates.
• Proactively identify supply chain bottlenecks, log operational issues, and collaborate with logistics to drive root-cause resolutions.
• Serve as the primary point of contact for distributor inquiries, resolving commercial, shipping, and documentation issues efficiently.
• Manage relationships and order routines for smaller transactional accounts to maximize volume and maintain active trade loops.
• Work with SC, Finance (credit management and overdue tracking), and cross-functional teams across all trading hubs to keep end-to-end commercial operations running smoothly.
• Enforce operational discipline and execution consistency across all Sub-Saharan Africa (SSA) markets.
• Distributor and customer meetings, Market performance reviews.
• Selected project ownership.

Skills

Excel

PowerPoint

English

Education

Bachelor's degree in business administration

Job description

At Ülker - part of pladis Global, we all know what it means to ‘bring it’. Whether it’s our passion, team spirit or go-getting attitude. Our courage. Our ownership. Our whole selves. Our care and compassion. We bring it. Day in, day out.

Ülker stands as a leading food company in Türkiye and its region, supported by its successful international operations. Our 16,000 colleagues – across our global network of bakeries, distribution sites and offices – each with their own unique, diverse experience of happiness, come together with one shared purpose: to bring happiness with every bite, we say: “Winning feels good, winning together feels better!"

What will be your key deliverables?

• Coordinate rolling monthly forecasts (FC) with export distributors, minimizing variance and aligning with Supply Chain to secure stock availability,
• Execute the entire order-to-delivery lifecycle, ensuring order accuracy, timely invoicing, and high order fulfilment rates,
• Proactively identify supply chain bottlenecks, log operational issues, and collaborate with logistics to drive root-cause resolutions,
• Serve as the primary point of contact for distributor inquiries, resolving commercial, shipping, and documentation issues efficiently,
• Manage relationships and order routines for smaller transactional accounts to maximize volume and maintain active trade loops,
• Work seamlessly with SC, Finance (credit management and overdue tracking), and cross functional teams across all trading hubs to keep end-to‑end commercial operations running smoothly,
• Enforce operational discipline and execution consistency across all Sub‑Saharan Africa (SSA) markets,
• Distributor and customer meetings, Market performance reviews,
• Selected project ownership.

What do you need for this role?

• Bachelor's degree in business administration, or a related field,
• +3 years of experience in Commercial operations, Export, or Supply Chain management (FMCG preferred),
• Results‑driven with a proactive mindset and committed to delivering results with the ability to thrive in a fast‑paced, demanding environment,
• Strong analytical skills with experience handling structured data, reporting, and managing multiple parallel deadlines,
• Excellent communication and presentation skills,
• High Proficiency in Microsoft Excel (data analysis, reporting, and dashboards) and Microsoft PowerPoint (presentations and storytelling),
• Fluent in English (both written & spoken); knowledge of French is a plus,
• Comfortable in multitasking, high pressure and cross functional coordination across multiple stakeholders and functions,
• Detail‑oriented and highly organized, with the ability to balance operational execution with a broader commercial perspective and growth mindset,
• Willing and able to travel internationally as required.

Our values

We bring happiness with every bite. It’s a purpose that every one of our colleagues, all around the world believes in. And while we’re all unique, we share the same values. These define who we are, how we interact, and get things done. How we deliver our purpose and keep bringing happiness to the world.

• Purpose-led… because we’re energized and guided by our promise to bring happiness with every bite.
• Agile… because we never stand still, always improving for our customers and consumers.
• Collaborative… because we gain strength from operating as one pladis, winning and succeeding together.
• Resilient… because we’re persistent in the face of setbacks, quick to adapt, learn, and move forward.
• Positive… because we’re highly motivated, optimistic, courageous, and we inspire each other to be better.

Inclusion, diversity, and equity are an important part of who we are and what we stand for as an employer. They are central to everything we do and are reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. Because we want everyone to bring their true, whole self to pladis. We value colleagues for their uniqueness – we all have a voice that’s heard and respected.

We’re an equal opportunity employer and believe in encouraging an inclusive environment where we celebrate the diversity of thinking and respect everyone’s distinctive qualities and perspectives.