RMCC Europe Growth & Partnerships Manager

Hilton; Fatih; On-site; TRY 600,000 - 1,000,000; Full time

Benefits offered by this job

Incredible travel perks – Go Hilton

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Business Development & Customer Relations Manager to grow RMCC Europe adoption across Hilton's hotel portfolio. The role focuses on identifying non-users, engaging decision-makers, and converting opportunities into customers while maintaining strong relationships with hotel teams, owners and operators.

In this role you will drive end-to-end sales processes, collaborate with regional directors and commercial leaders, and support retention strategies to ensure ongoing RMCC

Qualifications

• Proven experience in business development, sales, account management, customer success, or commercial leadership within hospitality.
• Demonstrated success in proactively generating leads and managing pipelines.
• Ability to influence senior stakeholders, negotiate commercial agreements and close business opportunities.
• Strong presentation, communication, negotiation and influencing skills.
• Excellent stakeholder management and relationship-building capabilities.
• Strong analytical skills with the ability to interpret data and develop compelling business cases.

Responsibilities

• Develop and execute proactive business development and sales strategies to achieve and exceed RMCC service adoption growth.
• Actively prospect and qualify hotel opportunities through direct outreach, stakeholder referrals, ownership engagement and strategic networking.
• Identify and prioritize opportunities across existing Hilton hotels, new openings, conversions, acquisitions and management transitions.
• Build, manage, and continuously develop a strong and active sales pipeline of prospective hotels, management companies and ownership groups.
• Conduct discovery meetings, sales presentations, partnership discussions with key decision-makers, ownership groups and stakeholders.
• Proactively engage with hotels considering withdrawal from RMCC services, identifying retention opportunities, mitigating risks and presenting alternative solutions to maintain participation.
• Represent RMCC Europe at partnership meetings, owner events, conferences and internal stakeholder forums.
• Lead the end-to-end process from identifying opportunity through proposal development, stakeholder alignment, contracting and onboarding.

Skills

Business development

Sales

Account management

Customer success

Commercial leadership

Stakeholder management

Presentation skills

Negotiation

Relationship building

Independent work

Tools

MS Office

Excel

PowerPoint

Outlook

GRO (RMS)

OnQ R&I (CRS)

Delphi (C&E)

Job description

Hilton is seeking a Business Development & Customer Relations Manager to grow RMCC Europe adoption across Hilton's hotel portfolio. The role focuses on identifying non-users, engaging decision-makers, and converting opportunities into customers while maintaining strong relationships with hotel teams, owners and operators.

In this role you will drive end-to-end sales processes, collaborate with regional directors and commercial leaders, and support retention strategies to ensure ongoing RMCC