Resort Representative - Side, Antalya

Jet2.com Limited; Muratpaşa; On-site; TRY 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary with commission on–

Fully paid training and IT equipment

1.5 days off per week

Career growth across Jet2.com & Jet2H0

Recommend a Friend bonus scheme

Job summary

Jet2.com Limited, part of Jet2holidays, is seeking a Resort Representative in Side to join our team and help create memorable holidays for guests. You will deliver VIP customer service using our in-house digital systems on a tablet, working with internal and external partners to resolve queries and disruptions.

You should live near Side, have a valid driving license, be over 21 with at least 1 year of driving experience, and be willing to drive a manual car.

Qualifications

• Customer service experience is a plus, but not essential.
• Must be solution oriented, friendly & positive, confident with digital systems.

Responsibilities

• Deliver VIP, industry-leading customer service and create memorable experiences.
• Support guests during disruptions or escalations in-resort.
• Represent Jet2holidays during hotel visits and respond to queries via video call & messaging.
• Work with internal/external partners to ensure smooth guest journeys.
• Assist with airport duties on busy flight days as needed.

Skills

Customer service

Solution oriented

Friendly & positive

Digital systems

Tools

Tablet-based systems

Job description

As a valued member of our Jet2holidays Resort team based in Side, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• Competitive Salary plus commission on Excursion Sales
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 1.5 days off per week
• Monthly rosters shared in advance
• Recommend a Friend bonus scheme

What will I do?

As a Resort Representative based in or close to Side, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories

Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.

• Be Present

Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey

What do I need?

• Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for Turkiye.

• Travel & Accommodation

You will already be a driver and be living in or close to Side with your own accommodation.

Due to an external rental car being provided as part of the role, in order to comply with their terms: You will hold a valid driving license, be over the age of 21 and have least 1 years driving experience. If required you will be willing and able to drive a manual car to travel between our hotels and resorts as part of the role.

• Flexibility

We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.

To meet some of our amazing team and for a peek into life at Jet2holidays, follow our Facebook Page: Jet2Careers Overseas