Airport Representative - Antalya, Side, Belek or Lara Beach

Jet2.com Limited; Muratpaşa; On-site; TRY 355,000 - 425,000; Full time

Benefits offered by this job

Net salary 34,925 TL per month

Multinet allowance 141.00 TL per day

Fixed-term contract via third-party

IT equipment provided

Monthly 1-to-1 with Team Leader

Career growth opportunities

Job summary

Jet2.com Limited is seeking an Airport Representative to support guests during transfers to and from their accommodation. You will work with internal and external partners to resolve queries using in-house digital systems, delivering a memorable airport experience.

Role involves greeting customers, handling disruptions, and guiding transfers in the arrivals hall and departures terminal. Flexible shifts and outdoor duties are required, with local rights to work in Turkiye.

Qualifications

• Customer service experience is a plus.
• Must be solution oriented, friendly and positive.
• Comfortable using digital systems on a tablet.

Responsibilities

• Greet customers with a warm welcome and deliver memorable airport transfers.
• Be a point of contact during disruptions and escalations, working with partners to maintain on-time performance.
• Represent Jet2holidays in arrivals/departures and provide essential transfer information.

Skills

Customer service

Communication

Digital systems

Tools

Tablet device

Job description

As a valued member of our Jet2holidays Airport team, you’ll play a key role in supporting our customers on their transfers to/from their accommodation & create a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• 34,925 TL Turkish Lira Net per calendar month
• 141.00 Turkish Lira Multinet per worked day
• Fixed Term contract (Until 31/10/26) via our by our third-party agency, who partner with us to deliver our service.
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays

What will I do?

As an Airport Representative, you’ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories

Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

• Take Responsibility

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

• Be Present

Represent Jet2holidays onboard transfers to/from the airport, in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

• Work as One Team

Work closely with our transfers providers & support the operation outside in the coach park to ensure a VIP customer experience.

What do I need?

• Right to Work Documents

As we employ on local contracts via our local agent, you will already hold full right to work documents for Turkiye.

• Accommodation & Travel

You will already be living in Antalya, Side, Belek or Lara Beach with your own accommodation. If you are living in one of our beach resorts, you can join our transfer services otherwise, you must be able to travel to the airport at any time, day or night

• Flexibility

Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to a short screening stage. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Talent Acquisition team.