Reservations & Revenue Lead

Accor; Fatih; On-site; TRY 250,000 - 390,000; Full time

Job summary

Sofitel Istanbul Taksim, part of Accor, seeks an experienced Reservations Supervisor to join our Sales & Marketing team in the heart of Taksim.

You will supervise daily reservation operations, optimize revenue, and support and coach the Reservations team, handling individual, corporate, group, and VIP bookings with attention to detail.

Excellent English and Turkish, strong leadership, and knowledge of Opera PMS and Accor reservation systems are required to thrive in our fast-paced environment.

Qualifications

• Experience in Reservations within an international 5-star hotel environment.
• Supervisory experience is highly preferred.
• Strong knowledge of hotel reservation procedures, room categories, rates, and revenue principles.
• Experience with Opera PMS and Accor reservation systems is an advantage.
• Excellent command of English and Turkish, both written and spoken.

Responsibilities

• Supervise daily reservation operations and ensure bookings are handled accurately and efficiently.
• Support and guide the Reservations team, maintaining high service standards.
• Handle individual, corporate, group, and VIP reservations with attention to detail.
• Ensure correct application of rates, packages, promotions, cancellation policies, and payment conditions.
• Monitor reservation quality, traces, special requests, and guest preferences.
• Collaborate with Front Office, Revenue Management, Sales and other departments for seamless communication.
• Support inventory and availability management to maximize revenue.
• Monitor upselling opportunities and encourage effective room and package upselling.
• Ensure accurate use of PMS, CRS, and Accor reservation systems.
• Handle guest and travel partner inquiries professionally and efficiently.
• Assist with training, coaching, and onboarding of Reservations team members.
• Ensure compliance with Sofitel and Accor standards, procedures, and data protection requirements.

Skills

English proficiency

Turkish proficiency

Guest service mindset

Leadership

Team coaching

Tools

Opera PMS

Accor Reservation Systems

Job description

Sofitel Istanbul Taksim, part of Accor, seeks an experienced Reservations Supervisor to join our Sales & Marketing team in the heart of Taksim.

You will supervise daily reservation operations, optimize revenue, and support and coach the Reservations team, handling individual, corporate, group, and VIP bookings with attention to detail.

Excellent English and Turkish, strong leadership, and knowledge of Opera PMS and Accor reservation systems are required to thrive in our fast-paced environment.