Reservations supervisor

Accor; Fatih; On-site; TRY 250,000 - 390,000; Full time

Job summary

Sofitel Istanbul Taksim, part of Accor, seeks an experienced Reservations Supervisor to join our Sales & Marketing team in the heart of Taksim.

You will supervise daily reservation operations, optimize revenue, and support and coach the Reservations team, handling individual, corporate, group, and VIP bookings with attention to detail.

Excellent English and Turkish, strong leadership, and knowledge of Opera PMS and Accor reservation systems are required to thrive in our fast-paced environment.

Qualifications

• Experience in Reservations within an international 5-star hotel environment.
• Supervisory experience is highly preferred.
• Strong knowledge of hotel reservation procedures, room categories, rates, and revenue principles.
• Experience with Opera PMS and Accor reservation systems is an advantage.
• Excellent command of English and Turkish, both written and spoken.

Responsibilities

• Supervise daily reservation operations and ensure bookings are handled accurately and efficiently.
• Support and guide the Reservations team, maintaining high service standards.
• Handle individual, corporate, group, and VIP reservations with attention to detail.
• Ensure correct application of rates, packages, promotions, cancellation policies, and payment conditions.
• Monitor reservation quality, traces, special requests, and guest preferences.
• Collaborate with Front Office, Revenue Management, Sales and other departments for seamless communication.
• Support inventory and availability management to maximize revenue.
• Monitor upselling opportunities and encourage effective room and package upselling.
• Ensure accurate use of PMS, CRS, and Accor reservation systems.
• Handle guest and travel partner inquiries professionally and efficiently.
• Assist with training, coaching, and onboarding of Reservations team members.
• Ensure compliance with Sofitel and Accor standards, procedures, and data protection requirements.

Skills

English proficiency

Turkish proficiency

Guest service mindset

Leadership

Team coaching

Tools

Opera PMS

Accor Reservation Systems

Job description

Sofitel Istanbul Taksim combines contemporary French elegance with the rich cultural heritage of Istanbul. Located in the heart of Taksim, the hotel offers 202 rooms and suites, distinctive dining experiences, and extensive meeting and event facilities, including two pillar-free ballrooms and versatile function spaces.

As part of Accor, one of the world’s leading hospitality groups, we are committed to creating memorable experiences for our guests while providing an inclusive and inspiring environment where our Heartists can grow and develop.

We are currently looking for an experienced and commercially driven Reservations Supervisorto join our Sales & Marketing team.

Job Description

The Reservation Supervisor will play a key role in ensuring an exceptional reservation experience for our guests while supporting revenue optimization, operational efficiency, and the development of our Reservations team.

Supervise daily reservation operations and ensure all bookings are handled accurately and efficiently.

Support and guide the Reservations team, ensuring consistently high service standards.

Handle individual, corporate, group, and VIP reservations with attention to detail.

Ensure correct application of rates, packages, promotions, cancellation policies, and payment conditions.

Monitor reservation quality, traces, special requests, and guest preferences.

Work closely with Front Office, Revenue Management, Sales, and other departments to ensure seamless communication.

Support inventory and availability management and help identify opportunities to maximize revenue.

Monitor upselling opportunities and encourage effective room and package upselling.

Ensure accurate use of PMS, CRS, and Accor reservation systems.

Handle guest and travel partner inquiries professionally and efficiently.

Assist with training, coaching, and onboarding of Reservations team members.

Ensure compliance with Sofitel and Accor standards, procedures, and data protection requirements.

Qualifications

Previous experience in Reservations within an international 5-star hotel environment.

Supervisory experience is highly preferred.

Strong knowledge of hotel reservation procedures, room categories, rates, and revenue principles.

Experience with Opera PMS and Accor reservation systems is an advantage.

Excellent command of English and Turkish, both written and spoken.

Strong communication, organization, and problem-solving skills.

Guest-oriented mindset with excellent attention to detail.

Ability to work effectively in a fast-paced environment and collaborate across departments.

Strong leadership skills with the ability to coach and motivate team members.