Remote Technical Support Engineer (Graduate)

Hewlett Packard Enterprise; Fatih; Hybrid; TRY 180,000 - 240,000; Full time

Job summary

Hewlett Packard Enterprise is hiring for a Graduate Technical Support Engineer to join our Global Technical Support team. This hybrid role involves providing remote technical support, troubleshooting hardware and software issues, and collaborating with experienced colleagues to resolve incidents.

The ideal candidate is recent to the field with passion for technology, strong communication skills in English and Turkish, and a customer-focused mindset.

Qualifications

• Bachelor’s or Master’s degree in IT, Computer Engineering or related field.
• Strong analytical and troubleshooting mindset with structured problem-solving approach.
• Excellent written and spoken English and Turkish communication skills.

Responsibilities

• Provide remote technical support to customers and partners via phone and digital channels.
• Troubleshoot and resolve incidents across HPE technologies and platforms.
• Collaborate with teammates to escalate complex issues and share knowledge.
• Document case summaries and resolutions in the knowledge base.
• Explain technical issues and their impact to customers clearly and concisely.
• Proactively identify recurring problems and suggest preventive measures.

Skills

Customer service mindset

Troubleshooting

Communication skills

Analytical thinking

Education

Bachelor's or Master's in IT/Computer Engineering

Tools

Linux basics

Networking basics

VMware knowledge

Job description

Hewlett Packard Enterprise is hiring for a Graduate Technical Support Engineer to join our Global Technical Support team. This hybrid role involves providing remote technical support, troubleshooting hardware and software issues, and collaborating with experienced colleagues to resolve incidents.

The ideal candidate is recent to the field with passion for technology, strong communication skills in English and Turkish, and a customer-focused mindset.