Remote Tech Support Engineer Graduate Program

Hewlett Packard Enterprise; Turkey; Hybrid; TRY 1,486,000 - 2,080,000; Full time

Job summary

Hewlett Packard Enterprise is recruiting a Technical Support Engineer Graduate to join our Global Technical Support team in Turkey. This hybrid role involves working from an office two days per week, delivering remote support to customers, partners, and HPE employees, and solving hardware and software issues via multiple channels.

We value proactive problem solving, clear communication in English and Turkish, and a willingness to learn about HPE technologies.

Qualifications

• RecentBachelor's or Master's in IT/Computer Engineering or related field.
• Strong English and Turkish communication skills (written and spoken).
• Interest in troubleshooting and solving technical problems.
• Ability to work in a dynamic, international, remote-first environment.

Responsibilities

• Provide remote technical support to customers, partners, and employees via phone and digital channels.
• Troubleshoot incidents on HPE technologies and manage cases for timely resolution.
• Collaborate with team members and escalate complex issues when needed.
• Document case summaries and resolutions for the Knowledge Management System.

Skills

Technical troubleshooting

Communication in English

Communication in Turkish

Problem solving

Customer focus

Team collaboration

Education

Bachelor's or Master's in IT/Computer Engineering or related field

Tools

HPE ProLiant

Linux fundamentals

VMware / virtualization

Networking basics

Storage concepts

Job description

Hewlett Packard Enterprise is recruiting a Technical Support Engineer Graduate to join our Global Technical Support team in Turkey. This hybrid role involves working from an office two days per week, delivering remote support to customers, partners, and HPE employees, and solving hardware and software issues via multiple channels.

We value proactive problem solving, clear communication in English and Turkish, and a willingness to learn about HPE technologies.