Technical Support Engineer Graduate

Hewlett Packard Enterprise; Turkey; Hybrid; TRY 1,486,000 - 2,080,000; Full time

Job summary

Hewlett Packard Enterprise is recruiting a Technical Support Engineer Graduate to join our Global Technical Support team in Turkey. This hybrid role involves working from an office two days per week, delivering remote support to customers, partners, and HPE employees, and solving hardware and software issues via multiple channels.

We value proactive problem solving, clear communication in English and Turkish, and a willingness to learn about HPE technologies.

Qualifications

• RecentBachelor's or Master's in IT/Computer Engineering or related field.
• Strong English and Turkish communication skills (written and spoken).
• Interest in troubleshooting and solving technical problems.
• Ability to work in a dynamic, international, remote-first environment.

Responsibilities

• Provide remote technical support to customers, partners, and employees via phone and digital channels.
• Troubleshoot incidents on HPE technologies and manage cases for timely resolution.
• Collaborate with team members and escalate complex issues when needed.
• Document case summaries and resolutions for the Knowledge Management System.

Skills

Technical troubleshooting

Communication in English

Communication in Turkish

Problem solving

Customer focus

Team collaboration

Education

Bachelor's or Master's in IT/Computer Engineering or related field

Tools

HPE ProLiant

Linux fundamentals

VMware / virtualization

Networking basics

Storage concepts

Job description

Technical Support Engineer Graduate

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally.

We are looking for a Remote Technical Support Engineer (Graduate) to join our Global Technical Support team. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

What you'll do:

• Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
• Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
• Collaborate with experienced team members and elevate more complex issues when necessary
• Document case summaries and resolutions, contributing to HPE's Knowledge Management System (KMS)
• Understand both the technical issue and its impact on the customer's business, and communicate accordingly.
• Proactively identify recurring issues and share knowledge that can help customers and colleagues prevent future problems.
• Continuously build knowledge on HPE technologies, tools, and processes
• Play a key role in customer success by proactively identifying common issues and sharing prevention strategies
• Collaborate across technical, service delivery and, where appropriate, sales teams to help deliver a positive customer experience.

About you:

• Recently completed a Bachelor's or Master's degree in IT, Computer Engineering, or a related field
• Excellent communication skills in English and Turkish (written and spoken)
• Strong interest in troubleshooting and solving technical problems.
• Good analytical thinking and ability to approach problems in a structured way.
• Customer-focused mindset with an interest in understanding how technology issues affect customers and their businesses.
• A problem-solving mindset and interest in delivering exceptional customer support
• Comfortable working in a dynamic, international, and remote-first environment
• Able to handle pressure and prioritize tasks effectively
• A collaborative team player with a proactive attitude and eagerness to learn
• Basic understanding of computing, storage, or peripheral systems is a plus

What we'd prefer you bring:

• Curiosity for emerging technologies and a desire to grow in the IT support space
• A commitment to providing outstanding service and a strong sense of accountability
• Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
• Motivation to build a career in a global tech company
• A collaborative spirit and strong interpersonal skills
• Comfort with working in hybrid or fully remote environments

Technical knowledge we'd like to see

Any experience in some of the following areas would be beneficial:

• Basic server hardware and computer architecture and/or HPE Proliant technologies
• Linux fundamentals, particularly Red Hat/Suse-based environments
• Virtualisation concepts such as VMware , HPE VME or Simplivity.
• Networking fundamentals such as TCP/IP, DNS, VLANs and general network troubleshooting
• Storage fundamentals including RAID, SAN and basic data storage concepts
• Basic understanding of backup and recovery concepts
• Familiarity with troubleshooting hardware and software problems
• Basic scripting or automation knowledge would be an advantage
• Awareness of cloud, hybrid cloud or container technologies would be a plus

Knowledge or exposure to HPE technologies is an advantage. You will have opportunities to develop knowledge across technologies such as HPE ProLiant, Synergy, Virtual Connect, HPE VME, HPE storage and other enterprise infrastructure solutions.

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Be mentored by at least one senior member of the team and after two