Technical Support Engineer Graduate

Hewlett Packard Enterprise; Fatih; Hybrid; TRY 180,000 - 240,000; Full time

Job summary

Hewlett Packard Enterprise is hiring for a Graduate Technical Support Engineer to join our Global Technical Support team. This hybrid role involves providing remote technical support, troubleshooting hardware and software issues, and collaborating with experienced colleagues to resolve incidents.

The ideal candidate is recent to the field with passion for technology, strong communication skills in English and Turkish, and a customer-focused mindset.

Qualifications

• Bachelor’s or Master’s degree in IT, Computer Engineering or related field.
• Strong analytical and troubleshooting mindset with structured problem-solving approach.
• Excellent written and spoken English and Turkish communication skills.

Responsibilities

• Provide remote technical support to customers and partners via phone and digital channels.
• Troubleshoot and resolve incidents across HPE technologies and platforms.
• Collaborate with teammates to escalate complex issues and share knowledge.
• Document case summaries and resolutions in the knowledge base.
• Explain technical issues and their impact to customers clearly and concisely.
• Proactively identify recurring problems and suggest preventive measures.

Skills

Customer service mindset

Troubleshooting

Communication skills

Analytical thinking

Education

Bachelor's or Master's in IT/Computer Engineering

Tools

Linux basics

Networking basics

VMware knowledge

Job description

Technical Support Engineer Graduate

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally. We are looking for a Remote Technical Support Engineer (Graduate) to join our Global Technical Support team. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences.

What you'll do

• Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
• Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
• Collaborate with experienced team members and escape more complex issues when necessary
• Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
• Understand both the technical issue and its impact on the customer’s business, and communicate accordingly.
• Proactively identify recurring issues and share knowledge that can help customers and colleagues prevent future problems.
• Continuously build knowledge on HPE technologies, tools, and processes
• Play a key role in customer success by proactively identifying common issues and sharing prevention strategies
• Collaborate across technical, service delivery and, where appropriate, sales teams to help deliver a positive customer experience.

About you

• Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
• Excellent communication skills in English and Turkish (written and spoken)
• Strong interest in troubleshooting and solving technical problems
• Good analytical thinking and ability to approach problems in a structured way
• Customer-focused mindset with an interest in understanding how technology issues affect customers and their businesses
• A problem-solving mindset and interest in delivering exceptional customer support
• Comfortable working in a dynamic, international, and remote-first environment
• Able to handle pressure and prioritize tasks effectively
• A collaborative team player with a proactive attitude and eagerness to learn
• Basic understanding of computing, storage, or peripheral systems is a plus

What we’d prefer you bring

• Curiosity for emerging technologies and a desire to grow in the IT support space
• A commitment to providing outstanding service and a strong sense of accountability
• Experience in customer-facing roles (internships, part-time jobs, or campus involvement)
• Motivation to build a career in a global tech company
• A collaborative spirit and strong interpersonal skills
• Comfort with working in hybrid or fully remote environments
• Technical knowledge we'd like to see:
• Any experience in some of the following areas would be beneficial:
• Basic server hardware and computer architecture and/or HPE Proliant technologies
• Linux fundamentals, particularly Red Hat/Suse-based environments
• Virtualisation concepts such as VMware , HPE VME or Simplivity.
• Networking fundamentals such as TCP/IP, DNS, VLANs and general network troubleshooting
• Storage fundamentals including RAID, SAN and basic data storage concepts
• Basic understanding of backup and recovery concepts
• Familiarity with troubleshooting hardware and software problems
• Basic scripting or automation knowledge would be an advantage
• Awareness of cloud, hybrid cloud or container technologies would be a plus
• Knowledge or exposure to HPE technologies is an advantage.
• You will have opportunities to develop knowledge across technologies such as HPE ProLiant, Synergy, Virtual Connect, HPE VME, HPE storage and other enterprise infrastructure solutions.

What you can expect from us

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
• Competitive salary and great benefits
• Great work-life balance including hybrid working and Wellness Fridays initiative #LI-Hybrid
• Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
• If you believe you require accommodation during any stage of the application or interview process.
• Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Services Job Level: Entry

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. If you’d like more information about your EEO right as an applicant under the law, Know Your Rights. HPE is an E-Verify employer. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Equal Employment Opportunity is the Law, Equal Employment Opportunity is the Law – Supplement E-Verify (US & PR only).