Remote Global Enterprise CSM - FinTech & API Solutions

Alpaca; Fatih; On-site; TRY 3,352,000 - 4,789,000; Full time

Benefits offered by this job

Health Benefits

New Hire Home-Office Setup: USD 500

Monthly Stipend: USD 150 per month via

Stock Options

Job summary

Alpaca is seeking a Customer Success Manager to own the full lifecycle from onboarding to renewal for our B2B partners. You will work with customers across contracts to ensure activation, expansion, and positive outcomes, reporting to the Director of Success.

The role supports Alpaca’s global, developer-friendly platform and requires strong cross-functional collaboration with Product, Sales, and Broker Dealer teams.

Qualifications

• 4–6 years of customer success experience managing relationships.
• Experience with SaaS and APIs in FinTech.
• Comfortable working EMEA hours in a remote setup.
• Exposure to both large and small companies.

Responsibilities

• Act as primary contact for B2B/enterprise customers from onboarding to renewal.
• Ensure customer satisfaction, retention and success.
• Manage escalations with a focus on empathy.
• Forecast growth with partners and monitor progress toward goals.
• Drive adoption of Alpaca features among live partners.
• Deliver QBRs and executive reports aligning goals to outcomes.
• Own the full customer lifecycle post-signature: onboarding, activation, expansion, renewal.

Skills

Customer Success Experience

EMEA hours

SaaS and APIs

FinTech/Broker-Dealer

Remote work

Cross-functional collaboration

Self-management

Growth mindset

Job description

Alpaca is seeking a Customer Success Manager to own the full lifecycle from onboarding to renewal for our B2B partners. You will work with customers across contracts to ensure activation, expansion, and positive outcomes, reporting to the Director of Success.

The role supports Alpaca’s global, developer-friendly platform and requires strong cross-functional collaboration with Product, Sales, and Broker Dealer teams.