Remote Fintech Retention Leader

Jobgether; Turkey; Remote; TRY 2,516,000 - 3,914,000; Full time

Benefits offered by this job

Competitive USD Salary

Performance Incentives

Paid annual leave (10 days)

Public holidays (US)

100% Remote

Leadership development

High-growth fintech exposure

Direct business impact

Collaborative culture

AI-enabled tools

Job summary

Jobgether is seeking a Customer Retention Supervisor based in Turkey to lead a team of retention specialists within a fintech/crypto context. You will own customer reactivation, repeat transactions, and revenue recovery while guiding outbound engagement and campaign management.

Cross-functional collaboration will drive retention strategies and measurable business growth. The role combines hands-on leadership with data-driven optimization, coaching, and process design to improve conversion rates

Qualifications

• 3+ years of supervisory or leadership experience in customer retention, outbound sales, contact centre operations, or similar environment.

Responsibilities

• Lead, supervise, and motivate a team of Customer Retention Specialists with clear performance objectives.
• Conduct outbound calls to encourage repeat transactions and reactivation.
• Develop and improve SOPs, workflows, scripts, and training materials.

Skills

Leadership

Team supervision

Outbound calls

Analytics

CRM proficiency

Excel

AI tools

Tools

CRM systems

Excel

Outbound calling platforms

AI tools

Job description

Jobgether is seeking a Customer Retention Supervisor based in Turkey to lead a team of retention specialists within a fintech/crypto context. You will own customer reactivation, repeat transactions, and revenue recovery while guiding outbound engagement and campaign management.

Cross-functional collaboration will drive retention strategies and measurable business growth. The role combines hands-on leadership with data-driven optimization, coaching, and process design to improve conversion rates