Remote EMEA SaaS Account Manager - Renewals & Growth

fal; Turkey; Remote; TRY 3,984,000 - 5,478,000; Full time

Benefits offered by this job

USD pay

Equity

Travel

Team events

Growth opportunities

Job summary

fal is the generative media ecosystem powering the next generation of AI products. The Account Manager for EMEA, based in Istanbul, will own renewals and recontracting, expand workloads, and manage every contract in their book.

With responsibility across Europe, the Middle East and Africa, you will handle EU reviews, demonstrate ROI to stakeholders, and coordinate with US teams. This is a remote, full-time contractor role with travel expectations.

Qualifications

• 3+ years in SaaS account management, renewals or customer success with a quota or retention target.
• Experience managing customers across several EMEA countries.
• Strong negotiation, deal-structuring and contract-management skills, including legal and security reviews.
• A record of growing accounts by finding new workloads and negotiating commercial terms.
• Clear communication; you build trust with engineers and executives alike.
• Organised enough to run a large renewal book across time zones.
• Professional fluency in English. Turkish, German, French or Arabic is a plus.
• Salesforce proficiency.

Responsibilities

• Drive renewal cycles so they close on time, with larger commitments where it makes sense.
• Expand accounts by finding new teams, use cases and workloads inside existing customers, and introduce new fal models and capabilities.
• Own the contract lifecycle: renewal outreach through negotiation, signature and execution, including EU legal, security and DPA reviews.
• Know customer value: explain fal's impact, usage and ROI to customer stakeholders through regular business reviews.
• Manage a mixed book: prioritise across many smaller, usage-based accounts and a handful of large, strategic ones.
• Forecast and report: keep forecasts accurate and Salesforce current; work SF overlap hours with US-based teams.
• Improve the playbook: follow our processes and help adapt them to EMEA markets.

Skills

SaaS account mgmt

Renewals

Negotiation

Contract management

Account growth

English fluency

Cross-EMEA experience

Tools

Salesforce

Job description

fal is the generative media ecosystem powering the next generation of AI products. The Account Manager for EMEA, based in Istanbul, will own renewals and recontracting, expand workloads, and manage every contract in their book.

With responsibility across Europe, the Middle East and Africa, you will handle EU reviews, demonstrate ROI to stakeholders, and coordinate with US teams. This is a remote, full-time contractor role with travel expectations.