Web3 Customer Support Specialist — Grow with Fintech

WhiteBIT Group; Turkey; Remote; TRY 180,000 - 300,000; Full time

Benefits offered by this job

14 business days vacation

Food cards

100% sick leave compensation

Public holidays off

Job summary

WhiteBIT Group in Turkey invites a Customer Support Specialist to join a growing fintech/Web3 team. You will assist users across chat, email, and tickets, helping with transactions, deposits/withdrawals, and account settings while explaining platform features.

You’ll escalate complex issues to the tech team when needed. We value analytical thinking, flexibility, strong English communication (B2 level), and attention to detail.

Qualifications

• Experience in customer support in fintech or crypto is a plus.
• Ability to quickly identify causes of problems and propose solutions.
• Fluent written and spoken English (B2 level) is required.
• Detail-oriented with accuracy in following instructions and verifying data.

Responsibilities

• Handle customer requests—respond quickly to messages from B2C and B2B users via chat, email, and tickets.
• Resolve user issues—assist with transactions, deposits/withdrawals and account settings; explain platform features.
• Escalate complex cases to the technical team or managers when needed.
• Maintain high customer satisfaction and provide user feedback to relevant departments.

Skills

Analytical skills

Flexibility

Customer support experience

English proficiency (B2)

Attention to detail

Tools

CRM systems

Ticket systems

Jira

Zendesk

Knowledge Base

Job description

WhiteBIT Group in Turkey invites a Customer Support Specialist to join a growing fintech/Web3 team. You will assist users across chat, email, and tickets, helping with transactions, deposits/withdrawals, and account settings while explaining platform features.

You’ll escalate complex issues to the tech team when needed. We value analytical thinking, flexibility, strong English communication (B2 level), and attention to detail.